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 Home Administration and Secretarial

European Quality training provides a training course in

Course: Key Managerial Skills for New Managers and Supervisors

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540
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Program Objectives:

By the end of the program, participants will be able to:

  • Discover their role as new managers  or supervisors.
  • Apply different leadership styles to successfully lead and motivate their employees.
  • Empower employees through delegation.
  • Build and manage winning teams.
  • Manage self, time, and stress in a restless work environment.
  • Apply new tools and techniques to improve decision-making and problem-solving.

Who should attend:

New managers or supervisors, prospective managers or supervisors, and managers or supervisors with some experience but no formal training.

Program Outline

Day 1 : Responsibilities of New Managers

  • Managing for Competitive Advantage
  • Roles and Responsibilities
  • The Four Functions and Ten Roles of Management
  • Skills Needed at Different Management Levels
  • Common Mistakes Made by New Managers and Supervisors

Day 2 : Teams and Leadership

  • What Makes a Team?
  • Stages of Team Formation
  • Teams Dynamics and Team Building
  • Situational Leadership and its Application to Team Leadership
  • Current Trends and Issues

Day 3 :Mastering the Art of Motivation

  • What is Motivation?
  • Myths about Motivation
  • The Main Theories
  • Current Trends and Issues
  • Implications for Managers

Day 4 : Delegation

  • Time and Stress Management
  • Definition of Time Management
  • Identifying Your Time Wasters – Activity Log
  • Dealing with and Managing Your time Wasters
  • Start Planning Effectively
  • Using the Priority Matrix and To-Do-Lists
  • Definition of Stress
  • Causes and Symptoms of Stress
  • Techniques and Approaches to Managing Stress

Day 5 : Problem-Solving and Decision-Making

  • Tools and Techniques
  • The Traditional Approach to Problem-Solving
  • The Helicopter View
  • The Ishikawa Fishbone Technique
  • The How-How Technique
  • The Do’s and Don’ts of Brainstorming Techniques

The European Quality Center adopts modern methods of training and development and raising the efficiency of human resources development, so we follow:

  • Theoretical lectures through PowerPoint presentations and Visual presentations (videos and short films).
  • Scientific evaluation for the trainee (pre & post-evaluation).
  • Brainstorming, application and representation of roles.
  • Practical situations that are appropriate to the scientific material and with the nature of the work of trainees.
  • Tests at the end of the course.
  • The participant receives the scientific and practical material for the training program printed and saved on CD or Flash Memory.
  • Attendance reports for participants and final results reports with general evaluation of the program.
  • The scientific material of the training program is prepared in a scientific and professional manner, this is done by the best professors and trainers in all fields and all specialties.
  • At the end of the program, the trainee will receive a certificate of professional attendance, signed and certified by the European Quality Center for Training, Development and Consulting.
  • Opening hours from 9 am to 2 pm, the program includes a snack buffet during the lectures.
  • Daily buffet food throughout the days of the training program, with a closing lunch on the last day of the training program for the distribution of certificates and commemorative photographs to the attendees
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