Internal Consultancy Skills at Work

Code

125

Start Date

2023-02-12

End Date

2023-02-16

City

Dubai

Price

2950 $

Language

Participants

1-15

Hotel

click here

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Introduction

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

In this programme you will learn how to:

Prioritise your daily responsibilities to achieve maximim output
Streamline your work practices and office environment
Communicate effectively and assertively at all levels
Understand yourself and others thereby improving interactions and relationships
Use techniques to help you think creatively, solve problems, plan, and make decisions

Objectives

Participants attending the programme will:

Learn how to prioritise and cope with multiple tasks
Learn how to think as a manager – planning, making decisions and solving problems
Learn how to improve their communication skills to enhance their relationships
Learn to manage your thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
Understand and develop intrapersonal and interpersonal skills

Training Methodology

The programme will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.

Organisational Impact

More proactive confident team players
Increased creativity and productivity
More motivated customer focused staff
Reduced absentism and illness through reduced stress levels
Greater harmony through increased self-awareness and interpersonal skills
More productive meetings and better time management

Personal Impact

Substantial increase in motivation and confidence
In-depth understanding of the principles and practices of successful office managers
More calm and satisfiying work life through stress management and self-awareness
Greater self-respect and communication impact through learning to speak assertively
Overcoming fear of public speaking and creating an effective presentation
Knowing how to get organised and stay on top of your tasks and time

SEMINAR OUTLINE

DAY 1 : Taking Control of Your Work Life

Introductions – Getting to know each other
Understanding and clarifying purpose, vision and mission
External and internal customer service
The secret to working smarter rather than harder
Using high leverage activities to achieve more in less time
Controlling, prioritising and organising your work
Making a long term plan to create the best office in the company!
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient

DAY 2 : Essential Administrative Skills

Harnessing the power of the mind – through Mind Mapping Techniques
Right brain/left brain theory
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem solving techniques
Becoming more proactive
Decision Making tools
Managing meetings effectively
Keeping minutes of a meetings
Working with more than one manager

DAY 3 : Vital Communication Skills

Common communication mistakes
Different styles of communication
Communicating with Confidence
Learning to be more assertive
Win-win conflict resolution
The most effective way to say no
Understanding and using body language
Understanding gender differences in communication
Overcome biases and discomfort associated with exercising power
Understanding different personality types and how to deal with them
How to create an effective working relationship with any kind of boss

DAY 4 : Developing as a professional

Listening skills – seeking to understand before being understood
The number one reason we don’t listen well
Creating a professional image
Leadership skills
Knowing and accepting yourself as a leader
Making things happen from anywhere in the organization
How to make presentations with confidence and power
Overcoming the fear of public speaking
Learn the essentials of planning a presentation
How to hold the attention of a group
Painless methods for giving corrective feedback
Best practices for delivering positive feedback

DAY 5 : Self-Empowerment and Self-Management

Understanding the main causes of stress
How to build self-confidence and strength the ability to respond to difficult situations
How to relax and refresh the mind and body
The signs, symptoms, causes and triggers to stress
Why stress is a powerful messenger
How to break the vicious cycle of stressful thinking
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware person
Continuing Professional Development - where to go from here

The European Quality Training and Management Consultancy adopts modern methods of training and raising the efficiency of human resources development, so we follow:

Theoretical lectures through PowerPoint presentations and Visual presentations (videos and short films).
Scientific evaluation for the trainee (pre & post-evaluation).
Brainstorming, application and representation of roles.
Practical situations that are appropriate to the scientific material and with the nature of the work of trainees.
Tests at the end of the course.
The participant receives the scientific and practical material for the training program printed and saved on CD or Flash Memory.
Attendance reports for participants and final results reports with general evaluation of the program.
The scientific material of the training program is prepared in a scientific and professional manner, this is done by the best professors and trainers in all fields and all specialties.
At the end of the program, the trainee will receive a certificate of professional attendance, signed and certified by the European Quality Center for Training and Consulting.
Opening hours from 09.00 am to 02.00 pm, the program includes a snack buffet during the lectures.
Daily buffet food throughout the days of the training program, with a closing lunch on the last day of the training program for the distribution of certificates and commemorative photographs to the attendees
The terms and conditions for registration, payment and cancellation apply to all training programs. To see the conditions, please visit the following link, click here and your registration in any training program means your acceptance of the terms and conditions for registration, payment and cancellation
The terms and conditions of the training programs venue apply to all programs, and your registration in any training program means your acceptance of these terms and conditions
All prices on the site do not include the 5% VAT

Registration policy

European Quality Training and Management Consultancy rejects any registration application from any client without a recommendation letter addressed to European Quality Training and Management Consultancy by human resources department or training department of the applicant's employer.
To register for any training program, the deadline is before the training program start by 21 days, and any application after this date is rejected, except for who are accepted according to European Quality Training and Management Consultancy terms and conditions.
European Quality Training and Management Consultancy has the right to accept or reject any registration application without explaining any reasons.
The deadline for registration in any training program is 14 days before the start of the program and no registration is accepted after that, except for those who are approved according to the terms and conditions of the European Quality Training and Management Consultancy or with official approval and confirmation of registration issued by the European Quality Center for Training and Management Consulting
European Quality Training and Management Consultancy does not adopt the policy of the minimum number of participants in the training program if it is not stated explicitly in the terms of the program contract between the trainee or his work and between the European Quality Training and Management Consultancy of training and consulting
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before registering for any training program.
By registering for any of our training programs, you agree to our policy.

Price and payment policy

All prices shown on European Quality Training and Management Consultancy website are for joining training programs, excluding (hotel bookings for trainees - flight tickets - transportation - travel insurance - and any other special needs of travelers).
The training programs prices shown on European Quality Training and Management Consultancy include only (attending the program, practical and scientific material, coffee breaks, and a certificate after completing the training program.)
If the registration is personal by the client, then he has to pay the training program fees before the starting date by 21 days, via bank transfer to European Quality Training and Management Consultancy account.
If the registration is under an official letter issued by the trainee's employer, then the employer is responsible for paying the training program fees and European Quality Training and Management Consultancy has the right to claim the program fees before its starting date.
The trainee's employer is obliged to send the fees to European Quality Training and Management Consultancy account within a period of 90 days at maximum, from the program ending date.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before making any deal.
By registering for any of our training programs, you agree to our policy.

Cancellation policy

The client do not has the right to cancel his reregistration before the starting date by less than 21 days. If the client cannot attend the training program for any reason, he can attend another training program at any other time, and he shall not be entitled to claim to European Quality Training and Management Consultancy any money or compensation in any way.
European Quality Training and Management Consultancy is entitled to cancel the registration of any participant in any training program without explaining the reasons, in accordance with European Quality trends and policy.
European Quality Training and Management Consultancy is entitled to confirm the registration according to its status and provide seats according their general policy.
European Quality Training and Management Consultancy is entitled to cancel any training program and is committed to refund all fees paid by the clients.
European Quality Training and Management Consultancy is entitled to change the training program venue as required without explaining any reasons, and they are not committed to refund any paid fees if the client cannot attend the program or the new venue is not suitable for the trainee's employer because of an emergent change of the venue, and the paid fees are saved in the client's account and can be used for registration for other training programs at another time.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before asking for cancelation.
By registering for any of our training programs, you agree to our policy.

Discount policy

The European Quality Training and Management Consultancy offers special prices on some training programs for groups to participate in the programs (more than three participants in the program) starting from 20% and up to 40% of the basic price of the program and the discount rate is approved according to a technical and financial offer addressed to the trainee's work, showing details The program, the date of the meeting and the discount rate. When the price is approved after the discount, the new price of the program will be clarified on the website. It is available to all customers who wish to take advantage of the new price and participate in the activities of the training program
that you register in any program The acceptance of the policy of discounts applied to the European Quality Training and Management Consultancy Center Training & Management Consulting

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