Who Should Attend?
Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.
About The Programme
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.
What You Will Gain
Your Secretarial & Administrative Role
Developing An Appropriate Professional Image
Effective Written Business Communication
Saying 'No' Constructively & Giving Alternatives
How To Effectively Handle Your Manager
Planning & Prioritising
Managing Your Key Result Areas & Tasks
Effective Filing Systems
Understanding & Managing Petty Cash Systems
Basic Stock Control & Stationery
Managing Stationery Supplies & Stock
European Quality for Training and Consultancy is certified
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