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MOB +971566356223    MOB +971563356098⁩
info@europeanqualitytc.com || europeanqualitytc@hotmail.com   
VAT NO : 100528683400003    REG NO : 13785/2018   

 

 

Training Courses ,Seminars,Workshops and Conferences Specialist

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Administration and Secretarial Training Courses

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Professional Secretarial & Administration Skills

Professional Secretarial & Administration Skills
Code
594
Start Date
2024-09-08
End Date
2024-09-12
City
Toronto
Price
5950  $
Language
EN
Participants
1-15
Hotel
Toronto
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Who Should Attend?

Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.

About The Programme

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.

Course Objectives

  • To understand the importance of effective administration skills within an organization
  • To develop the skills needed to be a professional secretary
  • To enhance your communication and interpersonal skills
  • To manage your time efficiently and be able to think proactively
  • To learn how to set up and manage effective filing systems
  • To learn how to manage petty cash systems
  • To understand how to manage stock and stationery supplies
  • To enhance telephone skills and understand correct telephone etiquette
  • How to be assertive and build a good rapport with your manager

What You Will Gain

  • Practical skills and knowledge to improve the overall administration within your office, or organization
  • A clear understanding of what makes a good secretary or administrator
  • The ability to plan and prioritise time and activities
  • Effective communication skills to deal successfully with colleagues and customersEffective communication skills to deal successfully with colleagues and customers

Programme Content

  • Your Secretarial & Administrative Role 

    • Responsibilities 
    • Skills 
    • Qualities

  • Developing An Appropriate Professional Image 

    • Professional Appearance In The Gulf 
    • Timekeeping & Punctuality 
    • Introduction To Office Ethics

  • Stress 

    • Identifying Stress 
    • Stress Busting Techniques 
    • Activities To Practise Using The Techniques

  • Communication 

    • Body Language, Words, & Tone Of Voice 
    • Active Listening 
    • Questioning For Clarity

  • Effective Written Business Communication 

    • Correct Layout Of Letters & Emails 
    • Correct Use Of Salutations 
    • Basic Business English Punctuation & Grammar

  • Telephone Skills 

    • How To Deal With Callers Professionally & Effectively 
    • Telephone Etiquette 
    • The 'Do's & 'Do Not's Of Answering The Telephone

  • Saying 'No' Constructively & Giving Alternatives

  • How To Effectively Handle Your Manager

  • Planning & Prioritising 

    • Urgency & Importance 
    • ABC Method

  • Managing Your Key Result Areas & Tasks

  • Effective Filing Systems 

    • Identifying Different Methods Of Filing & Selecting The Best One 
    • How To Ensure The Effectiveness Of Your Filing Systems

  • Basic Finance 

    • Understanding & Managing Petty Cash Systems

  • Basic Stock Control & Stationery 

    • Managing Stationery Supplies & Stock

  • To view the training curriculum, please click here
  • To view the registration, payment, and cancellation policy, please click here
  • To view the terms and conditions for the training program locations, please click here.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Other Dates for the Courses

17 Dec To 21 Dec 2023
EN
Dubai
click here
17 Dec To 21 Dec 2023
EN
Sydney
Hotel Meeting
17 Dec To 21 Dec 2023
EN
Hong Kong
Hotel Meeting Room
31 Dec To 04 Jan 2024
EN
Jeddah
Meeting Room
31 Dec To 04 Jan 2024
EN
Sharm El Sheikh
Jolie Ville
07 Jan To 11 Jan 2024
EN
Amsterdam
Radisson Blu
14 Jan To 18 Jan 2024
EN
Casablanca
Hyatt Regency
21 Jan To 25 Jan 2024
EN
Dubai
click here
21 Jan To 25 Jan 2024
EN
Salalah
Millennium Resort
21 Jan To 25 Jan 2024
EN
Paris
Bedford
28 Jan To 01 Feb 2024
EN
Geneva
Novotel Center
04 Feb To 08 Feb 2024
EN
Vienna
Kaiserin Elisabeth
11 Feb To 15 Feb 2024
EN
Florida
Hotel Meeting Room
11 Feb To 15 Feb 2024
EN
Munich
AWA HOTEL
18 Feb To 22 Feb 2024
EN
Istanbul
Ramada Plaza By Wyndham
25 Feb To 29 Feb 2024
EN
Toronto
Toronto
25 Feb To 29 Feb 2024
EN
Dubai
click here
03 Mar To 07 Mar 2024
EN
Manama
Westin City Centre
03 Mar To 07 Mar 2024
EN
Cyprus (Larnaka)
Hotel Meeting Room
14 Apr To 18 Apr 2024
EN
Stockholm
Hotel Meeting
21 Apr To 25 Apr 2024
EN
Boston
Double Tree
21 Apr To 25 Apr 2024
EN
Alkhobar
Meeting Room
28 Apr To 02 May 2024
EN
Dubai
click here
28 Apr To 02 May 2024
EN
Roma
Hotel Meeting Room
05 May To 09 May 2024
EN
Prague
Hotel Meeting
05 May To 09 May 2024
EN
Dublin
Hotel Meeting
12 May To 16 May 2024
EN
Athens
Hotel Meeting
19 May To 23 May 2024
EN
Kuala Lumpur
FURAMA BUKIT
26 May To 30 May 2024
EN
Cairo
Safir Hotel
26 May To 30 May 2024
EN
Riyadh
Meeting Room
02 Jun To 06 Jun 2024
EN
Dubai
click here
02 Jun To 06 Jun 2024
EN
California
Hotel Meeting
09 Jun To 13 Jun 2024
EN
Washington
Hotel Meeting
09 Jun To 13 Jun 2024
EN
London
Hilton Paddington
16 Jun To 20 Jun 2024
EN
Madrid
Hotel Preciados
16 Jun To 20 Jun 2024
EN
Dubai
click here
23 Jun To 27 Jun 2024
EN
Beijing
Meeting Room
23 Jun To 27 Jun 2024
EN
Kuwait
ibis Salmiya
23 Jun To 27 Jun 2024
EN
Doha
LA CIGALE HÔTEL
30 Jun To 04 Jul 2024
EN
Amman
Hotel Meeting Room
07 Jul To 11 Jul 2024
EN
Marrakech
Hotel Meeting
07 Jul To 11 Jul 2024
EN
Jakarta
THE AKMANI
14 Jul To 18 Jul 2024
EN
Sharm El Sheikh
Jolie Ville
14 Jul To 18 Jul 2024
EN
Jeddah
Meeting Room
14 Jul To 18 Jul 2024
EN
Tbilisi
Hotel Meeting Room
21 Jul To 25 Jul 2024
EN
Dubai
click here
21 Jul To 25 Jul 2024
EN
Amsterdam
Radisson Blu
28 Jul To 01 Aug 2024
EN
Cape Town
Hotel Meeting Room
28 Jul To 01 Aug 2024
EN
Casablanca
Hyatt Regency
04 Aug To 08 Aug 2024
EN
Paris
Bedford
11 Aug To 15 Aug 2024
EN
Geneva
Novotel Center
18 Aug To 22 Aug 2024
EN
Vienna
Kaiserin Elisabeth
25 Aug To 29 Aug 2024
EN
Dubai
click here
25 Aug To 29 Aug 2024
EN
Munich
AWA HOTEL
01 Sep To 05 Sep 2024
EN
Istanbul
Ramada Plaza By Wyndham
01 Sep To 05 Sep 2024
EN
Barcelona
SERHS Rivoli Rambla
08 Sep To 12 Sep 2024
EN
Alkhobar
Meeting Room
08 Sep To 12 Sep 2024
EN
Toronto
Toronto
15 Sep To 19 Sep 2024
EN
Manama
Westin City Centre
22 Sep To 26 Sep 2024
EN
Stockholm
Hotel Meeting
22 Sep To 26 Sep 2024
EN
Dubai
click here
29 Sep To 03 Oct 2024
EN
Boston
Double Tree
06 Oct To 10 Oct 2024
EN
Milan
Business Palace
06 Oct To 10 Oct 2024
EN
Roma
Hotel Meeting Room
13 Oct To 17 Oct 2024
EN
Dublin
Hotel Meeting
13 Oct To 17 Oct 2024
EN
Prague
Hotel Meeting
20 Oct To 24 Oct 2024
EN
Athens
Hotel Meeting
20 Oct To 24 Oct 2024
EN
Dubai
click here
27 Oct To 31 Oct 2024
EN
California
Hotel Meeting
27 Oct To 31 Oct 2024
EN
Washington
Hotel Meeting
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