ID 978
Information Technology Telecommunication & Networking Training Courses
Course : TQM Implementation in IT Management Based on ISO 20000
Marrakech
Hotel Name
Hotel Meeting Room
28 Jun 2026 : 02 Jul 2026
25 Hours
3950 USD
Training Details
In light of the rapid advancements in the field of information technology, organizations are increasingly relying on modern information systems to achieve operational efficiency and competitive advantage. To keep pace with these developments, there is a growing need to implement Total Quality Management (TQM) concepts and adopt international best practices—most notably, the ISO 20000 standard—to ensure the quality and continuous improvement of IT services.
This training program provides participants with a comprehensive understanding of TQM concepts and systems in the context of information technology. It equips them with practical skills to develop and document quality systems in alignment with international standards, particularly those based on the ITIL framework. The program also covers critical topics such as service management, security management, risk management, and continuous improvement, all contributing to enhanced organizational performance and improved customer and end-user satisfaction.
The program aims to equip participants with the theoretical and practical knowledge and skills related to the concept of Total Quality Management (TQM) in IT management, and the methods of developing and documenting its systems in accordance with the latest version of the ISO 20000 standard.
Introduction to IT Service Management (ITIL)
ITIL Service Support
Information Security Risk Management
Day 1 - Asset Cost Management Introduction
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 2 - Laying the Groundwork
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 3 - Applying the Value based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 4 - Ensuring the Continuity of the Value-based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:
European Quality Training and Management Consultancy of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.
European Quality Training and Management Consultancy is certified
ISO 9001-2015
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At European Quality Training and Management Consultancy, we provide high-quality training and consultancy services to develop future leaders. With a team of skilled experts, we tailor programs to meet the needs of public and private sectors, grounded in quality, ethics, and social responsibility. Our client-focused approach ensures professionalism and sustainable outcomes.
European Quality Training and Management Consultancy FZE
REG NO : 13785/2018
VAT NO : 100528683400003
LEI: 98450084C0285A104868
D-U-N-S Number®: 85-011-6689
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00971563356098 - 00971566356223
info@europeanqualitytc.com || europeanqualitytc@hotmail.com
United Arab Emirates - Fujairah
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