ID 1562
برامج ودورات خدمات العملاء
دورة : إدارة تجربة العملاء

هونغ كونغ
Hotel Name
Hotel Meeting Room
20 أكتوبر 2025 : 24 أكتوبر 2025
25 ساعة
5500 USD
ID 1562
برامج ودورات خدمات العملاء
دورة : إدارة تجربة العملاء
هونغ كونغ
Hotel Name
Hotel Meeting Room
20 أكتوبر 2025 : 24 أكتوبر 2025
25 ساعة
5500 USD
تفاصيل الدورة التدريبية
يهدف البرنامج إلى تزويد المشاركين بالمعرفة والمهارات اللازمة لتقديم تجربة عملاء استثنائية. يستهدف هذا البرنامج المهنيين المسؤولين عن إدارة تجربة العملاء، بما في ذلك مديري خدمة العملاء والمسوقين وأصحاب الأعمال.
تمكين المشاركين من اكتساب المعرفة والمهارات اللازمة لتصميم وتنفيذ استراتيجيات فعّالة لإدارة تجربة العملاء، مما يعزز رضا العملاء ويساهم في تحقيق أهداف الأعمال بشكل مستدام.
مقدمة في إدارة تجربة العملاء
تصميم استراتيجية تجربة العملاء
قياس وتحليل تعليقات العملاء
تنفيذ استراتيجية تجربة العملاء
تحسين تجربة العملاء باستخدام الابتكار والتكنولوجيا
Day 1 - Asset Cost Management Introduction
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 2 - Laying the Groundwork
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 3 - Applying the Value based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 4 - Ensuring the Continuity of the Value-based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
تعتمد الجودة الأوروبية للتدريب والاستشارات الإدارية على منهجية متطورة في تطوير المهارات وزيادة فعالية الموارد البشرية، حيث تتبنى الشركة أساليب حديثة لتحقيق ذلك. في سبيل تحقيق أهدافها، تقوم الجودة الأوروبية باتباع الخطوات التالية بأسلوب متقن ومحترف:
يحتفظ مركز الجودة الاوربية للتدريب والإستشارات الإدارية بكامل حقه في تغيير مكان عقد البرنامج التدريبي وتغيير المحاضر المعتمد لتقديم البرنامج التدريبي وعقد البرنامج او الغاء عقده بما يتناسب مع رؤية الشركة وظروف عقد البرنامج وسياسة الجودة المتبعة لدينا
خيارات الدورة