190
البرامج والدورات الإدارية
الخدمة المتميزة وتبسيط الاجراءات الادارية
مدريد
Hotel Name
Hotel Preciados
16 يونيو 25 : 20 يونيو 25
25 ساعة
4950 USD
نعتذر عن أي مشكلة قد تواجهها أثناء استخدام الموقع حيث إنه قيد التحديث حاليًا.
190
البرامج والدورات الإدارية
الخدمة المتميزة وتبسيط الاجراءات الادارية
مدريد
Hotel Name
Hotel Preciados
16 يونيو 25 : 20 يونيو 25
25 ساعة
4950 USD
تفاصيل الدورة
تفاصيل الدورة التدريبية
في ظل التغيرات السريعة والتطورات المستمرة التي تشهدها القطاعات الحكومية، تبرز الحاجة الملحة لتحسين جودة الخدمات المقدمة للجمهور وتعزيز رضا المواطنين. إن تحقيق التميز في خدمة العملاء يعد هدفاً استراتيجياً يتطلب تنمية المهارات وتطوير القدرات لدى مقدمي الخدمات. من هذا المنطلق، يأتي برنامجنا التدريبي ليعزز هذه الجهود عبر تقديم مجموعة من الأساليب العلمية والتقنيات الحديثة التي تساهم في تطوير الخدمات الحكومية والارتقاء بمستوى العناية بالعملاء.
يهدف البرنامج إلى صقل وتنمية مهارات المشاركين في كيفية تحسين تقديم الخدمات المتميزة والعناية بالعملاء، وذلك من خلال فهم عميق لخصائص الخدمة ومعايير جودتها، بالإضافة إلى تحليل مفهوم الخدمة المتميزة وعناصرها. كما يركز البرنامج على أسس ومقومات السلوك الإنساني في تقييم الخدمات ومنظومة التعامل المتميز في القطاع الحكومي.
Day 1 - Asset Cost Management Introduction
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 2 - Laying the Groundwork
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 3 - Applying the Value based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 4 - Ensuring the Continuity of the Value-based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
خيارات الدورة