Course Introduction
In today`s digital age, effective communication is not just a desirable skill for leaders; it is an absolute necessity. As organizations increasingly operate in virtual spaces, the ability to communicate clearly and effectively through digital channels has become a cornerstone of successful leadership. This section delves into the nuances of digital communication etiquette, exploring how leaders can harness these skills to enhance team management and drive organizational success.
Leaders also need to understand the dangers and limitations of new ways of communicating, such as social media and the 24-hour news cycle. In this very hands-on Communication Skills for Leaders in the Digital Age training course, participants will learn practical skills that can readily be applied to their work environment and help them achieve their personal, team, and organisational goals. Delegates will develop the necessary skills to communicate successfully with all stakeholders.
This Communication Skills for Leaders in the Digital Age training course will feature:
- Removing the main barriers to effective communication
- The latest neuro-scientific and brain research into communication
- How to improve your skills in e-communication, including video conferencing, online meetings, Email, apps, and instant messaging
- How to differentiate between fact and fiction about communication
- How to communicate with a clear purpose and ensure audience-focus
Course Objectives ?
By the end of this training course, participants will be able to:
- Describe ways to remove barriers to effective communication
- Understanding Digital Communication
- Understand the advantages and disadvantages of digital communication
- Assess the latest research on how to make digital communication effective
- Differentiate between fact and fiction about digital communication
- List ways to personally improve communication competencies
The Course Content
Day One: Introduction to Communication in the Digital Age
- The psychology of communication
- Different ways to communicate electronically and in-person
- The dangers of digital communication
- Communication barriers and how to overcome them
- Restricting PowerPoint to enhance communication
Day Two: Improving e-Communication
- Recognising e-communication advantages and disadvantages
- Online meetings – avoiding “Zoom Fatigue.”
- Instant messaging, podcasts, and blogs
- Corporate websites – are they still relevant?
- e-Communication barriers and how to overcome them
Virtual and Hybrid Communication Skills
- Effective Remote Collaboration and Communication
- Techniques for managing virtual teams and ensuring engagement.
- Building Trust and Culture in Hybrid Environments
- Fostering a sense of belonging and trust through virtual means.
- Cultural and generational sensitivities in digital communication.
Day Three: Neuro-scientific and Brain Research into Communication
- Communication starts with the eyes
- Neuro-scientific communication – the role of the brain image
- Our brain cannot cope with too much information
- Multi-tasking – does it work?
- The impact of emotions on behaviour
Day Four: The Science of Communication
- Communicating across cultures – the science
- Communication is not all about body language
- Turning off your smartphone can make you work better
- Why do people troll and what to do about it?
- The latest exciting brain studies
Day Five: Communication in Crisis and Change Management
- Crisis Communication Strategies in the Digital Era
- Understanding other generations (Boomer, X, Millennial, & Z)
- Communicating transparently and empathetically during crises.
- Change Communication for Digital Transformation
- Preparing teams for change and managing resistance.
- Personal action planning