E- Governance Strategies

Code

877

Start Date

2024-12-15

End Date

2024-12-19

City

Munich

Price

4950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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Course Introduction

Technology has brought about unprecedented opportunities to drive efficiencies, enable automation and change how society interacts and engages in all facets of life. The pace of change is advancing, as are citizen expectations, and globally Governments are, and need to, transform their operations to be more accessible, transparent and accountable.

Course Objectives

Understand the crucial role of technology in driving governmental transformations, enhancing efficiency, and fostering citizen engagement.
Analyze the challenges and opportunities presented by technology within the context of governmental transformation.
Raise awareness about the importance of embracing change and digital transformation to achieve the goal of making governments more accessible, transparent, and accountable.
Provide a practical framework for identifying and implementing change strategies and leveraging technology to achieve governmental transformation objectives.
Enable participants to comprehend global successful models and practices in governmental transformation .
Build the capacity of leaders and employees to effectively implement plans and technological changes, positively impacting governmental performance.
Develop communication and interaction skills with citizens and partners to ensure success in digital transformation initiatives, fostering trust and partnership.

Who Should Attend?

Government officials involved in digital transformation initiatives.
Managers and leaders responsible for governance and technology implementation.
IT professionals working in government organizations.
Policy makers and strategists interested in leveraging technology for governance improvement.
Consultants and advisors supporting government entities in their digital transformation journey.
Anyone interested in understanding electronic governance strategies and their implementation in governmental contexts.

Course Outline

Day 1: E-Government
- Definitions - EU, World Bank, UAE
- Why E-Government is important and how it is Progressing.
- E-Government Opportunities
- Creating KPI's that measure desired outcomes.
Day 2 : Digital Transformation
- What is Digital Transformation?
- Why Government is Different from the Private Sector
- The key Elements of Successful Digital Transformation
- Process Automation & Prioritization
- Incremental Delivery
- The Importance & Value of Data
Day 3 : Citizen Centricity
- What is the Role of Government?
- How are Customer Expectations changing?
- Understanding the Customer Journey
- What do Citizens want from Government?
- Creating A Customer Journey
Day 4 : Innovating Public Policy & Services
- What is Innovation - the many definitions?
- Theories of Innovation
- Creating and Environment for Innovation
- Spotting opportunities for and Developing and Articulating Initiatives
- Identify a Customer Service and ways to Improve & Innovate
Day 5 : Understanding the Language
- What are Al, Blockchain and all the other buzzwords and when and where can they be applied?
- Delivery Methodologies - Agile, Waterfall, Kanban, Scrum, Lean.... Where and when are they appropriate
- The importance of focusing on Outcomes
- Understanding the Excellence and other Award Criteria for Digital
- Transformation and Customer Service Improvement
- Case study

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