Program Objectives:
By the end of the program, participants will be able to:
This Program is designed for:
Staff members who deal with customer feedback and customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPEs.
Program Outline:
Introduction to Understanding Your Customers
Introduction to Complaints Management
Introduction to Complaints Management Standards
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Essential Elements of a Complaints Management System
Designing and Implementing an Effective Customer Complaint System
Writing a Customer Complaint Procedure |
European Quality for Training and Consultancy is certified
ISO 9001-2015
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