Introduction:
With the rapid growth of the information technology sector, the CompTIA A+ certification has become one of the most recognized and essential credentials worldwide. This training program provides a solid foundation in computer hardware, operating systems, networking, cybersecurity, and troubleshooting. It aims to prepare participants for both CompTIA A+ certification exams (Core 1 and Core 2) and equip them with the practical skills needed to thrive in the IT support field.
To equip participants with the essential knowledge and skills required to successfully pass the CompTIA A+ certification exams and perform competently in entry-level IT support roles.
Objectives:
- Identify and understand the functions of computer hardware components.
- Work with common operating systems including Windows, Linux, and macOS.
- Understand basic networking concepts and configure wired and wireless networks.
- Apply fundamental cybersecurity principles to secure devices and data.
- Perform systematic troubleshooting and maintenance of IT systems.
- Understand the basics of cloud computing and virtualization.
- Prepare confidently for the CompTIA A+ Core 1 and Core 2 exams.
Target Audience:
- Students and graduates of IT-related disciplines.
- Entry-level IT and help desk technicians.
- Individuals seeking to enter the IT field.
- Anyone aiming to earn the CompTIA A+ certification.
Training Content
Day 1: Hardware
- Overview of computer components: CPU, memory, storage devices.
- Motherboards, ports, and connectors.
- Assembling and maintaining PCs.
- Input/output devices and peripheral configuration.
- Understanding interface types like SATA, USB, and HDMI.
- Comparing storage technologies (HDD vs SSD) in terms of performance and use.
Day 2: Operating Systems
- Introduction to Windows, Linux, and macOS.
- Installing and configuring operating systems.
- File systems, user account management.
- Basic command-line operations.
- Working with driver installation and system updates.
- Backup and restore procedures for system recovery.
Day 3: Networking and Security
- Basic networking concepts: IP addressing, DNS, DHCP.
- Wired vs. wireless networks.
- Network hardware and configuration.
- Common security threats and protection methods.
Day Four : Structured troubleshooting methodology.
- Hardware and software maintenance practices.
- Diagnostic tools and utilities.
- Troubleshooting network and printer issues.
- Firewall configurations and basic encryption concepts.
- Using network diagnostic tools like Ping and Traceroute.
- Identifying and resolving common hardware errors (e.g., BSOD).
- Monitoring system performance using Task Manager and Resource Monitor.
Day 5: Cloud Computing, Operational Procedures, and Exam Prep
- Introduction to virtualization and cloud technologies.
- Data management, backup, and safety.
- Professional and ethical procedures in IT support.
- Introduction to IT ticketing systems like ServiceNow.
- Review and mock exams for Core 1 and Core 2.