Customer Service Professional Training Course in Dublin | European Quality Training and Management Consultancy

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Cities

London

Customer Service Professional

186

PR, Marketing & Customer Service Training Courses

Customer Service Professional

London

Hotel Name
Hotel Meeting Room

03 Mar 25 : 07 Mar 25

25 Hours

4950 USD

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About

Training Methodology

Introduction

Program Objectives:

By the end of the program, participants will be able to:

Understand the importance of a customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Define the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.

Program Outline:

Customer Service
- Definitions and Concepts
The Role of the Customer Service Executive
- The Principles of Customer Service
Principle Foundation of Superior Customer Service
- Strong Relationship
- Superior Service
- Professional Behavior
A Profile of Different Customer Personalities
- Ways of Dealing with Them
Managing a Customer Complaint System
- Types of Customer Complaints
- Handling Complaints: Process and Behavior
- Complaint Management Standards
- Elements of a Complaint Management System
Attaining Customer Satisfaction through Quality Measures
- Components of Quality Service
- Elements of the RATER Model
Managing Customer Expectations
- Strategies and Actions to Delight Your Customers
Strategies for Service Recovery from a Major Crisis
- Analyzing the Reasons for the Crisis
- Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
Developing a Customer Service Culture within Your Organization
- The Mindset and the Toolset
- Polishing Your Perception Points
- Keeping Track of Service
Effective Communication with Customers
- Active Listening
- Overcoming Barriers to Effective Communication with Customers

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Day 3 - Applying the Value based Process

Day 4 - Ensuring the Continuity of the Value-based Process

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