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Dubai

Advanced Office Management & Secretarial Effective Administration Skills

ID  526

Administration and Secretarial Training Courses

Advanced Office Management & Secretarial Effective Administration Skills

Dubai

Hotel Name
click here

02 Mar 2025 : 06 Mar  2025

25 Hours

2950 USD

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Training Details

Course Overview

This event is designed to increase the skills of Support personnel across a range of disciplines.  The seminar identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organisational and time management competencies. Throughout the event, you will practice communication, organisational and planning skills on an ongoing and linked basis as you would within your normal working environment.

In modern working environments more and more secretaries and management assistants are encouraged to take on office management responsibilities. Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will your workload increase but you will be required to use skills you have never used before. It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance. This course will give you the needed skills to perform and succeed in your office management responsibilities

Course Objectives

By the end of this course the participant will be able to:

  • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
  • Discuss experiences with fellow Delegates
  • Learn possible techniques for advancement of such skills
  • Build an approach that suits their own individual style and workplace
  • The importance of defining and understanding your crucial role as an office manager
  • How to plan, organize and priorities effectively
  • Foster a productive and efficient office environment
  • The importance of possessing basic negotiation and influencing skills and how best to apply them in your role
  • How to get the outcome you desire through effective win/win communication skills
  • How to better utilize your time
  • How to file and archive your electronic documents

Course Outline :
The Office Manager / Executive Assistant role: an Overview                

  • Identifying common issues and challenges                       
  • Setting Personal objectives
  • What makes you indispensable?
  • Proactive versus passive Support

 Setting and Meeting Objectives                            

  • Planning skills
  • Project management approaches for support staff
  • Managing time
  • Strategies for managing change
  • Identifying and dealing with Pressure Points
  • Implementing Action Plans

  Resource and Team Management           

  • Allocating human resource to tasks and projects
  • Monitoring performance – team and self
  • Team Appraisals and Reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Coaching techniques
  • Disciplinary issues
  • Prioritisation approaches and techniques

  Communications                               

  • Improving communications within an existing team
  • Oral and listening skills
  • Reporting to Management
  • Negotiation skills and techniques
  • Managing difficult people
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations

  Time Management                                       

  • Identifying your time wasters 
  • Learn how to say No
  • Delegate effectively
  • Prioritize your work
  • Manage Interruptions

Defining the Role of the Office Manager

  • Understanding the core components of the office manager role:
  • Functions
  • Roles
  • Responsibilities
  • Clarifying expectations
  • Four dimensions exercise

The Art of Effective Planning and Organizing

  • How to plan – a step by step framework for success
  • Documentation control – ensuring you have the facts at your fingertips
  • Organizing and structuring processes and procedures
  • Problem solving and decision making 

Effective Communication – written and spoken

  • How to get your message across firmly and fairly
  • Best practice communication model:
  • Email communication
  • Meetings
  • 1 to 1 scenarios
  • Effective business writing
  • Writing instructions and process guides
  • Getting your hands on the information you need

Prioritizing – how to cram 24 hours into a morning

  • How to prioritize in a way that works for you
  • Identifying your personal “time stealers”
  • Best practice time management techniques
  • Practical steps for increasing productivity and efficiency
  • The importance of effective delegation

Effective filing and archiving system

  • Understanding the different technique of filing and archiving
  • Document Identification and Classification
  • Document Preparation
  • File Label and Bar-Code System Design
  • Office Etiquette
  • Handling Confidential Information
  • Dealing With Sensitive Information
  • Developing A Professional Image
  • Policies And Procedures
  • Sorting And Classifying Mail

Archiving your Email and Documents 

  • Business Documentation
  • Personal Sorting File (PST) process
  • Overview: Get control of your e-mail
  • Why move e-mail
  • Auto Archive is effortless
  • Get personal with Personal Folders

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:

    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.

  • Scientific Assessment:

    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.

  • Brainstorming and Role-playing:

    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.

  • Practical Cases:

    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.

  • Final Evaluation and Certificates:

    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality for Training and Administrative Consultations, provided they have completed at least 80% of the program days.

  • Training Materials:

    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.

  • Post-Training Follow-up:

    • European Quality for Training and Administrative Consultations provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.

  • Customized Training Programs:

    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.

  • Utilizing Technology:

    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.

  • Specialized Trainers:

    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.

  • Encouraging Participation:

    • European Quality encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.

  • Focus on Personal Transformation:

    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.

  • Continuous Assessment:

    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.

  • Terms and Conditions:

    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.

  • Prices and Discounts:

    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Course Options

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Vienna
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Dubai
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Toronto
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13 Oct 2025   :  17 Oct 2025
Boston
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19 Oct 2025   :  23 Oct 2025
Dubai
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Stockholm
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Result -->

12 Courses

Download Result List

A

Z

Communication Skills

ID 595

One week

Course Details

Dates & Locations

Administrative & Executive Secretarial Skills

ID 596

One week

Course Details

Dates & Locations

Advanced Documents & Records Management Compliance

ID 597

One week

Course Details

Dates & Locations

Strategic Planning for Records and Archives Services

ID 847

One week

Course Details

Dates & Locations

The Senior Administrator Program

ID 619

Two weeks

Course Details

Dates & Locations

The Senior Secretary Development (Professional Secretary Development)

ID 143

One week

Course Details

Dates & Locations

Professional Office Manager

ID 145

One week

Course Details

Dates & Locations

Best Practices in Multishift Operations

ID 168

One week

Course Details

Dates & Locations

Key Managerial Skills for New Managers and Supervisors

ID 540

One week

Course Details

Dates & Locations

The Support Staff and Administrative Assistant

ID 614

One week

Course Details

Dates & Locations

Effective Office Management

ID 601

One week

Course Details

Dates & Locations

Office Management & Effective Administration Skills

ID 305

One week

Course Details

Dates & Locations