The surge in demand from customers and citizens for quicker and higher-quality services has underscored the importance of digital governance. Digital transformation stands as a pivotal component of digital governance, with both concepts intricately connected.
Digital governance entails the efficient management and regulation of digital assets, including but not limited to social media, cloud services, analytics, and wearable technology. These assets, ideally outward-facing, engage with partners and clientele.
Conversely, digital transformation centers on enhancing customer experiences, streamlining operational processes, and reshaping business models. Yet, without a robust framework of digital governance, endeavors toward digital transformation are liable to be disjointed, lacking coordination, and misaligned with overarching business strategies and objectives. The absence of digital governance magnifies business risks across various dimensions.
Course Objectives
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