Program Objectives:
By the end of the program, participants will be able to:
- Discover their role as new managers or supervisors.
- Apply different leadership styles to successfully lead and motivate their employees.
- Empower employees through delegation.
- Build and manage winning teams.
- Manage self, time, and stress in a restless work environment.
- Apply new tools and techniques to improve decision-making and problem-solving.
Who should attend:
New managers or supervisors, prospective managers or supervisors, and managers or supervisors with some experience but no formal training.
Program Outline
Day 1 : Responsibilities of New Managers
- Managing for Competitive Advantage
- Roles and Responsibilities
- The Four Functions and Ten Roles of Management
- Skills Needed at Different Management Levels
- Common Mistakes Made by New Managers and Supervisors
Day 2 : Teams and Leadership
- What Makes a Team?
- Stages of Team Formation
- Teams Dynamics and Team Building
- Situational Leadership and its Application to Team Leadership
- Current Trends and Issues
Day 3 :Mastering the Art of Motivation
- What is Motivation?
- Myths about Motivation
- The Main Theories
- Current Trends and Issues
- Implications for Managers
Day 4 : Delegation
- Time and Stress Management
- Definition of Time Management
- Identifying Your Time Wasters – Activity Log
- Dealing with and Managing Your time Wasters
- Start Planning Effectively
- Using the Priority Matrix and To-Do-Lists
- Definition of Stress
- Causes and Symptoms of Stress
- Techniques and Approaches to Managing Stress
Day 5 : Problem-Solving and Decision-Making
- Tools and Techniques
- The Traditional Approach to Problem-Solving
- The Helicopter View
- The Ishikawa Fishbone Technique
- The How-How Technique
- The Do’s and Don’ts of Brainstorming Techniques