Course Introduction :
Administrative communication skills are among the most essential competencies for success in the workplace, as they help build bridges of understanding and collaboration between colleagues, supervisors, and subordinates. Effective communication directly impacts performance efficiency and decision-making quality. This course aims to enhance participants’ abilities in professional communication, equip them with the skills to understand different communication styles, manage conflicts professionally, and engage positively in multicultural work environments.
Course Outline :
Day 1: Understanding Administrative Communication
- Introduction to the concept and importance of administrative communication in the workplace.
- Understanding the elements, types, and levels of communication.
- Analyzing communication barriers and strategies to overcome them.
- Practical exercises to enhance speaking and listening skills.
Day 2: Effective Communication with Colleagues
- Identifying personality types and their impact on communication styles.
- Developing teamwork and collaboration skills.
- Building trust and mutual understanding within teams.
- Practical exercises for communicating with colleagues of different temperaments and backgrounds.
Day 3: Interaction with Supervisors and Managers
- Understanding mutual expectations between employees and supervisors.
- Techniques for upward communication and effective reporting.
- Presenting ideas and proposals to managers professionally.
- Handling feedback and professional criticism constructively.
Day 4: Communication in Difficult Situations and Conflict Resolution
- Analyzing the causes of workplace conflicts.
- Using negotiation and persuasion skills to resolve issues.
- Managing emotions during challenging interactions.
- Role-playing exercises simulating real-life administrative conflict scenarios.
Day 5: Organizational Communication and Practical Applications
- Effective internal communication between departments and teams.
- The role of technology in enhancing modern administrative communication.
- Developing a personal communication plan to improve individual and organizational performance.
- Comprehensive evaluation and practical application of all skills learned throughout the course.