ID 1098
PR, Marketing & Customer Service Training Courses
course : AI for Customer Experience with Chatbots and Analytics
Istanbul
Hotel Name
Hotel Meeting Room
09 Nov 2026 : 13 Nov 2026
25 Hours
Training Language : English
3250 USD
Training Details
The AI for Customer Experience with Chatbots and Analytics program is a comprehensive five-day training course designed to equip customer experience, customer service, digital transformation, and technology professionals with the knowledge and practical skills required to leverage Artificial Intelligence (AI) to enhance customer interactions and service delivery.
The program explores the strategic and practical applications of AI across the customer experience lifecycle, with particular emphasis on conversational AI, intelligent chatbots, Natural Language Understanding (NLU), machine learning, sentiment analysis, predictive analytics, CRM integration, and customer service automation.
Participants will examine how AI can be used to understand customer intent, personalize interactions, automate repetitive service processes, analyze customer sentiment, predict customer needs, and provide proactive support. Through practical exercises, workshops, case studies, and scenario-based activities, participants will develop the ability to evaluate, design, implement, and continuously optimize AI-enabled customer experience solutions.
The course also addresses the governance, ethical, privacy, security, and operational considerations associated with deploying AI in customer-facing environments, enabling participants to develop responsible and sustainable AI strategies that improve customer satisfaction while supporting operational efficiency and business performance.
By the end of this program, participants will be able to:
Day 1: AI Foundations for Customer Experience
Day 2: NLU, Intent Recognition and Chatbot Design
Day 3: Customer Service Automation and AI Analytics
Day 4: Predictive Analytics and Proactive Customer Experience
Day 5: AI Optimization, Governance and Implementation
Day 1 - Asset Cost Management Introduction
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 2 - Laying the Groundwork
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 3 - Applying the Value based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
Day 4 - Ensuring the Continuity of the Value-based Process
Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.
The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:
European Quality Training and Management Consultancy of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.
European Quality Training and Management Consultancy is certified
ISO 9001-2015
Course Options
Istanbul
Doha
London
Brussels
Florida
Riyadh
Amsterdam
Athens
Singapore
Kuwait
New York
Milan
Toronto
Washington
Sydney
Manama
Tokyo
Dubai
Sharm El Sheikh
Madrid
Cairo
Cyprus (Larnaka)
Muscat
Barcelona
California
Cape Town
Alkhobar
Moscow
Beijing
Boston
Roma
Dublin
San Francisco
Lisbon
Marrakech
Paris
Berlin
Casablanca
Geneva
Jakarta
Zurich
Vienna
Bangkok
Copenhagen
Tbilisi
Amman
Stockholm
Beirut
Prague
Jeddah
Los Angeles
Edinburgh
Munich
Salalah
Hong Kong
At European Quality Training and Management Consultancy, we provide high-quality training and consultancy services to develop future leaders. With a team of skilled experts, we tailor programs to meet the needs of public and private sectors, grounded in quality, ethics, and social responsibility. Our client-focused approach ensures professionalism and sustainable outcomes.
European Quality Training and Management Consultancy FZE
REG NO : 13785/2018
VAT NO : 100528683400003
LEI: 98450084C0285A104868
D-U-N-S Number®: 85-011-6689
Recieve Our News
Subscribe now to our mailing list and keep up to date with our offers and news.
Contact Us
00971563356098 - 00971566356223
info@europeanqualitytc.com || europeanqualitytc@hotmail.com
United Arab Emirates - Fujairah
Payment Methods
