Managing People at Work

Code

349

Start Date

2025-08-03

End Date

2025-08-07

City

Cape Town

Price

4950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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The Course

Why can't people just leave their problems at the front gate? People problems can include work related stress, marriage problems, lack of motivation, work Stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

This programme allows delegates to critically analyse their HR approach managing people problems in the workplace and put development plans in place to manage this vital workplace issue.

The ability to manage people problems at work is a critical skill for all people managers and HR professionals.

Understand people problems at work
Know how to motivate others
Learn about workplace stress and best practice workplace interventions
Introduce effective Employee Assistance Programs (EAP)
Understand Post-Traumatic Stress Disorder (PTSD)

The Goals

To understand people problems at work
To identify and develop critical skills needed for stress management
To develop effective workplace interventions
To understand how to motivate & counsel others
To apply best practice in the management of employee problems

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

Develop practical skills in people management
Develop practical skills in trauma and crisis management
Learn how stress affects individuals mental health at work
Actively identify and reduce stress in self and others
Learn the skills and knowledge necessary to motivate others

The Results

Reduced costs in relation to stress at work
Improved employee health, happiness & performance
Improved employee commitment and engagement
Staff trained to handle crisis effectively
Management of the economic impact on organisational, individual and team performance

The Core Competencies

Understanding of stress management theory & practice
Apply effective stress management interventions in their workplace
Able to implement an effective Employee Assistance Program (EAP)
Understanding of PTSD and CISD
Develop an effective motivation strategy

The Programme Content

Day One

People Problems at Work

Introduction to Human Psychology
Understanding people problems
Ways of helping people
Impact of work - performance issues
Employee Assistance Programs (EAPs)
Steps to establish an EAP

Day Two

Understanding Stress

What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body
What contributes to workplace pressures?
The impact of stress on personal performance - the positive and negative effects of stress
The symptoms of short term and long term stress
Stress management techniques
Individual Testing: The major causes of stress at work and at home

Day Three

Basic Counselling Skill

What is communication?
Techniques for interviewing/basic counselling skill
Developing Active listening skills
Understanding body language
SOLER Techniques for counselling
Motivational Coaching Techniques

Day Four

Understanding Motivation

The Psychology of Motivation
Motivation at work
Team & Group Motivation
Reward
Case study: Absenteeism

Day Five

Critical Incident Stress (CISD) and Trauma Counselling

What constitutes a traumatic event
A Model for Workplace Trauma Management
Policy, Plans and Procedures
Media Management, Preventive Training and Information
Debriefing & Grief Counselling
Traumatic stress and Post traumatic Stress Disorder

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To view the terms and conditions for the training program locations, please click here.