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Cities

Los Angeles

Focusing on Customers

ID  890

PR, Marketing & Customer Service Training Courses

Focusing on Customers

Los Angeles

Hotel Name
Hotel Meeting Room

07 Apr 2025 : 11 Apr  2025

25 Hours

6950 USD

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Training Details

Introduction :

When focusing on customer-centric courses, the aim is to equip learners with the skills and knowledge to effectively understand, engage with, and serve customers. This approach is critical in industries where customer interaction is key to business success, such as retail, hospitality, customer service, and sales.

Course Objectives

  • Understanding customer needs and expectations.
  • Developing effective communication skills.
  • Learning problem-solving and conflict resolution techniques.
  • Mastering customer service best practices.
  • Enhancing customer engagement and relationship-building.

 

Target Audience

  • Customer service representatives.
  • Sales professionals.
  • Hospitality staff.
  • Support teams in any industry.
  • Managers and team leaders.

 

Course outline

  • unit 1: Introduction to Customer Service
    • Definition and Importance
      • What is customer service?
      • The role of customer service in business success.
    • Customer Service Mindset
      • Attitude and approach.
      • The impact of excellent customer service.
  • Unit 2: Understanding Customers
    • Customer Needs and Expectations
      • Identifying customer needs.
      • Understanding customer expectations.
    • Customer Personas
      • Creating and using customer personas.
    • Customer Journey Mapping
      • Mapping the customer journey.
      • Identifying touchpoints and pain points.
  • Unit 3 : Communication Skills
    • Effective Communication Techniques
      • Verbal and non-verbal communication.
      • Active listening skills.
    • Building Rapport
      • Techniques to build rapport with customers.
    • Handling Difficult Conversations
      • Strategies for difficult conversations.
      • De-escalation techniques.
  • Unit 4 : Problem Solving and Conflict Resolution
    • Identifying Problems
      • How to identify customer problems quickly.
    • Problem-Solving Techniques
      • Steps for effective problem-solving.
    • Conflict Resolution
      • Conflict resolution strategies.
      • Mediation and negotiation skills.
  • unit 5: Customer Service Best Practices
    • Service Excellence
      • Principles of excellent service.
    • Consistency in Service Delivery
      • Maintaining consistency.
      • Quality control measures.
    • Feedback and Continuous Improvement
      • Gathering and using customer feedback.
      • Continuous improvement strategies.
  • Customer Engagement and Relationship-Building
    • Building Long-Term Relationships
      • Strategies for long-term customer relationships.
      • Customer Loyalty Programs
        • Designing effective loyalty programs.
      • Personalization
      • Techniques for personalizing customer interactions.

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:

    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.

  • Scientific Assessment:

    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.

  • Brainstorming and Role-playing:

    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.

  • Practical Cases:

    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.

  • Final Evaluation and Certificates:

    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality for Training and Administrative Consultations, provided they have completed at least 80% of the program days.

  • Training Materials:

    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.

  • Post-Training Follow-up:

    • European Quality for Training and Administrative Consultations provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.

  • Customized Training Programs:

    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.

  • Utilizing Technology:

    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.

  • Specialized Trainers:

    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.

  • Encouraging Participation:

    • European Quality encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.

  • Focus on Personal Transformation:

    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.

  • Continuous Assessment:

    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.

  • Terms and Conditions:

    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.

  • Prices and Discounts:

    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Course Options

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Training other dates & Locations
51
27 Jan 2025   :  31 Jan 2025
Boston
6950$
03 Feb 2025   :  07 Feb 2025
Beijing
4950$
10 Feb 2025   :  14 Feb 2025
Berlin
4950$
16 Feb 2025   :  20 Feb 2025
Dubai
2950$
16 Feb 2025   :  20 Feb 2025
Marrakech
3950$
24 Feb 2025   :  28 Feb 2025
Zurich
5450$
24 Feb 2025   :  28 Feb 2025
San Francisco
6950$
24 Feb 2025   :  28 Feb 2025
Sydney
5950$
03 Mar 2025   :  07 Mar 2025
Milan
4950$
07 Apr 2025   :  11 Apr 2025
Los Angeles
6950$
14 Apr 2025   :  18 Apr 2025
Amsterdam
4950$
21 Apr 2025   :  25 Apr 2025
Stockholm
4950$
28 Apr 2025   :  02 May 2025
Tbilisi
4950$
04 May 2025   :  08 May 2025
Casablanca
3950$
12 May 2025   :  16 May 2025
Prague
4950$
18 May 2025   :  22 May 2025
Dubai
2950$
25 May 2025   :  29 May 2025
Doha
3650$
02 Jun 2025   :  06 Jun 2025
Athens
4950$
09 Jun 2025   :  13 Jun 2025
Kuala Lumpur
3950$
16 Jun 2025   :  20 Jun 2025
California
6950$
22 Jun 2025   :  26 Jun 2025
Dubai
2950$
22 Jun 2025   :  26 Jun 2025
ON LINE
1750$
29 Jun 2025   :  03 Jul 2025
Manama
2950$
30 Jun 2025   :  04 Jul 2025
Lisbon
4950$
30 Jun 2025   :  04 Jul 2025
Vienna
4950$
06 Jul 2025   :  10 Jul 2025
Kuwait
3250$
14 Jul 2025   :  18 Jul 2025
Singapore
5950$
21 Jul 2025   :  25 Jul 2025
Toronto
5950$
27 Jul 2025   :  31 Jul 2025
Beirut
2950$
03 Aug 2025   :  07 Aug 2025
Dubai
2950$
11 Aug 2025   :  15 Aug 2025
London
4950$
18 Aug 2025   :  22 Aug 2025
Istanbul
2950$
24 Aug 2025   :  28 Aug 2025
Salalah
3450$
31 Aug 2025   :  04 Sep 2025
Amman
2950$
08 Sep 2025   :  12 Sep 2025
Los Angeles
6950$
14 Sep 2025   :  18 Sep 2025
Sharm El Sheikh
2950$
22 Sep 2025   :  26 Sep 2025
Copenhagen
4950$
28 Sep 2025   :  02 Oct 2025
Cairo
2450$
06 Oct 2025   :  10 Oct 2025
Florida
6950$
13 Oct 2025   :  17 Oct 2025
Barcelona
4950$
20 Oct 2025   :  24 Oct 2025
Geneva
4950$
26 Oct 2025   :  30 Oct 2025
Riyadh
2950$
03 Nov 2025   :  07 Nov 2025
Dublin
4950$
10 Nov 2025   :  14 Nov 2025
Roma
4950$
17 Nov 2025   :  21 Nov 2025
Munich
4950$
24 Nov 2025   :  28 Nov 2025
Paris
4950$
01 Dec 2025   :  05 Dec 2025
Jakarta
3450$
08 Dec 2025   :  12 Dec 2025
Cyprus (Larnaka)
4950$
14 Dec 2025   :  18 Dec 2025
Jeddah
2950$
22 Dec 2025   :  26 Dec 2025
Madrid
4950$
29 Dec 2025   :  02 Jan 2026
Hong Kong
5950$

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12 Courses

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Media Management in Crisis Communications

ID 71

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Event management and Protocols

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Public Relations and Media Skills

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Protocol & Event Management (Professional Event Specialist)

ID 184

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Building Customer Service Organization

ID 763

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Customer Service Professional

ID 186

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Power Selling

ID 187

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New Product Launch Using Marketing Communication: Proven Strategies and Techniques

ID 188

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Beyond Customer Service: Building a Customer Centric Organisation

ID 189

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Public Relations & Corporate Communications (Professional Public Relations Officer)

ID 190

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Key Account Management: Establishing Profitable Customer Relationships

ID 191

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The Strategic Marketing Plan

ID 192

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