Critical Competencies for Administrators & Secretaries

Code

618

Start Date

2025-09-14

End Date

2025-09-18

City

Istanbul

Price

2950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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Introduction

Secretaries and Administrators play a pivotal role lubricating the interactions of people and their ability to perform work within an organisation. As accepted members of the management team they are expected to manage both new technology and the ever demanding needs of customers.

This workshop will discuss specific skills for a better-

understanding of modern progressive complex human interactions
understanding of personality and behavior of people
improvement in personal contribution and style of interacting with people
enhancement of interpersonal and communication skills
improvement in personal time management
understanding of other people's worlds

Seminar Methodology

Learning takes place in a friendly, supportive atmosphere with emphasis on open discussion and practical work in groups.

Who Should Attend

This workshop is designed for Administrators and Secretaries who have recently joined a work team or have been working within a team for a number of years and wish to extend their knowledge, capability and competence within the function.

Seminar Objectives

By the end of the workshop delegates will be able to:

Demonstrate a broad understanding of the role and scope of modern progressive human interaction
Understand the role of administrators and secretaries within the team
Appreciate the knowledge and demonstrate the competences required to enhance their role
Give more effective support to their manager and colleagues
Identify and plan ways in which they may increase their involvement in the department
Enhance their interpersonal communication skills
Improve their own time management skills
Consider and plan their own development

Seminar Outline

Day 1 – The Role of the Administrator and Secretary

The changing role of secretaries and administrator

Type 1 and Type 2 thinkers
Other people’s worlds
Perception v reality
Understanding and managing the different motives of people you deal with

Day 2 - Understanding yourself and others behavior better

Understanding personality, behavior and relationships
The roles of individuals, groups and leaders
Characteristics of individuals in effective teams
Working as a team player

Day 3 - Desk and Time Management

Managing your time more effectively
Identifying and dealing with the time wasters
Dealing with interruptions
Planning and managing your own and others time
Thinking creatively to effect improvement

Day 4 - Assertiveness and Interpersonal Relations

Distinguishing between assertion and aggression
How assertive are you?
Giving and taking constructive criticism
Working together in a team

Day 5 - Personal skills and Competence enhancement

Problems in communicating effectively
Understanding and dealing with change and stress

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