Course Overview
This event is designed to increase the skills of Support personnel across a range of disciplines. The seminar identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organisational and time management competencies. Throughout the event, you will practice communication, organisational and planning skills on an ongoing and linked basis as you would within your normal working environment.
In modern working environments more and more secretaries and management assistants are encouraged to take on office management responsibilities. Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will your workload increase but you will be required to use skills you have never used before. It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance. This course will give you the needed skills to perform and succeed in your office management responsibilities
Course Objectives
By the end of this course the participant will be able to:
Course Outline :
The Office Manager / Executive Assistant role: an Overview
Setting and Meeting Objectives
Resource and Team Management
Communications
Time Management
Defining the Role of the Office Manager
The Art of Effective Planning and Organizing
Effective Communication – written and spoken
Prioritizing – how to cram 24 hours into a morning
Effective filing and archiving system
Archiving your Email and Documents
European Quality for Training and Consultancy is certified
ISO 9001-2015
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