Introduction
In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.
This training seminar will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the seminar with the tools to improve your contracts and contract management.
This seminar introduces participants to the skills and knowledge areas of Maintenance Contracts & Outsourcing of today, such as:
Seminar Objectives
The delegates will:
Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management
Training Methodology
The seminar will be conducted along interactive workshop principles. There will be a variance of lectures, case studies, video material and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.
Organisational Impact
The organisation will understand how to outsource maintenance activities in a professional way.
Be able to apply proper maintenance contracts very fast.
Provide instruments to improve maintenance contract management in both short as well as long term.
Ensure that you will get the most out of your maintenance contracts.
Avoid potential pitfalls regarding developing and managing maintenance contracts.
Saving time, money and irritation on both sides.
Personal Impact
By attending the seminar, participants:
Gain understanding and practical insight of outsourcing and contracting aspects.
Improve level of personal knowledge.
Will be more professional in contracting processes and negotiations.
Work more effectively by applying the right approach.
Add value for themselves
Be able to plan and develop a future career.
Who Should Attend?
All professionals negotiating, managing and verifying maintenance contracts
Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this seminar as a unit
Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing
Programme Outline
Day 1 – Outsourcing Considerations
Day 2 – Maintenance Contracts
Day 3 – Developing the Maintenance Contract
Day 4 – Grounding and Negotiating the Contract
Day 5 – Final Workshop
European Quality for Training and Consultancy is certified
ISO 9001-2015
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