Course Introduction :
Protocol executives oversee all the ceremonial activities that take place when overseas dignitaries visit, or executives travel abroad. They ensure their teams work closely with overseas delegations to manage all the visit details including liaising directly with monarchs, presidents, ambassadors, high commissioners, and their spouses. Plus ensuring official representatives know what is expected and appropriate during these visits.
They are the first to welcome visiting dignitaries and ensure their in-country stays are memorable for all the right reasons. They engage in conversation, introduce them to key individuals, host trips and events and oversee security.
This Expertise in International Protocol, Diplomatic Relations and Statecraft training course is designed to enable you to boost the effectiveness of your protocol department in overseeing relationships, etiquette, logistics and security at national and international levels.
This Developing Expertise in International Protocol, Diplomatic Relations & Statecraft training course highlights best practices in:
- Supporting international business at government levels
- Bilateral and multilateral cross-cultural relationships
- Online protocol and diplomatic activities including identifying and managing risks
- Identifying and resolving conflicts and potential conflicts
- Strategically managing diplomatic relationships
Course Objectives :
By the end of this Developing Expertise in International Protocol, Diplomatic Relations & Statecraft training course participants will be able to demonstrate the following skills, knowledge, and behaviours:
- Professionalism in analysing issues, solving problems, and remaining calm in stressful situations
- Planning and organising: explaining clear goals, clarifying objectives, prioritising time, and resources, overseeing activities, identifying risks and contingencies, monitoring outcomes
- Establishing and maintaining productive diplomatic relationships, identifying positions and needs, gaining trust and respect
- Decision making in complex situations: identifying key issues, gathering data, making assumptions, proposing corrective actions, winning support for recommendations
- Leadership: role modelling protocol and diplomacy behaviours, empowering others, establishing, and maintaining relationships with a broad range of people
Course Outline
Day 1 : Business Protocol
- Economic diplomacy and trade missions
- Corporate diplomacy and public affairs
- Advocacy and lobbying
- Diplomatic challenges in different business markets
Day 2 : International Affairs
- Bilateralism as the building block for understanding international relations
- Insights into The United Nations, NATO, and multilateral diplomacy
- Managing cross cultural relationships, overcoming barriers
- Global challenges including sustainable development, social justice, human rights, climate change, civil unrest, and nationalism
Day 3 : Social Media & e-Diplomacy
- Using the internet, social media, and digital tools for diplomatic activities
- Managing relationships and engagement online
- Policy implications and issues of going online
- Balancing transparency with cybersecurity
Day 4 : Issues & Conflict Resolution
- Techniques for engaging in conflict situations including negotiation, mediation, and dialogue
- Creative approaches including art and culture, social healing, and peace building
- Using the Thomas Kilmann instrument to understand all sides’ preferences for managing conflict
- Using the 7-step conflict resolution process to manage diplomatic issues
Day 5 : Managing Diplomatic Relationships
- Building a professional structure for managing diplomatic relationships
- Accessing hard to reach VIPs
- Deeping relationships that add value to your organisation
- Dealing with complex relationship issues
- Action planning