Course Overview :
This course provides an in-depth, academically structured understanding of ManageEngine Desktop Central (Endpoint Central) as a comprehensive endpoint management solution. It focuses on the centralized administration of desktops, laptops, servers, and mobile devices, enabling IT professionals to efficiently manage patching, software deployment, asset tracking, security policies, and remote troubleshooting.
The program combines theoretical foundations with practical, hands-on applications to ensure participants can design, implement, and manage enterprise-level endpoint environments aligned with IT governance and cybersecurity best practices.
Course Objectives :
By the end of this program, participants will be able to:
- Understand the architecture and core components of ManageEngine Endpoint Central.
- Deploy and configure endpoint management environments.
- Implement automated patch management and software deployment strategies.
- Enforce security configurations and compliance policies.
- Monitor and manage IT assets effectively.
- Perform remote troubleshooting and support operations.
- Integrate endpoint management with broader IT service management frameworks.
Target Audience :
- System Administrators
- IT Support Engineers
- Network Administrators
- IT Operations Specialists
- Cybersecurity Professionals
- Help Desk and Technical Support Staff
Training Methodology :
- Instructor-led interactive sessions
- Hands-on labs and real-world scenarios
- Case studies and best practices
- Practical assignments and assessments
Course Outline :
Day 1: Introduction & System Architecture
- Overview of Endpoint Management Concepts
- Introduction to ManageEngine Endpoint Central
- System Architecture and Components (Server, Agents, Distribution Servers)
- Installation and Initial Setup
- Agent Deployment Methods (Windows, macOS, Linux)
- User Interface and Navigation
- Lab: Environment Setup and Agent Installation
Day 2: Patch Management & System Updates
- (Security, Critical, Third-Party Patches)
- Patch Scanning and Deployment Process
- Automating Patch Management
- Testing and Approval Workflows
- Patch Compliance Reporting
- Lab: Configure and Deploy Patch Policies
Day 3: Software Deployment & Asset Management
- Software Deployment Strategies
- Creating and Managing Software Packages
- Silent Installation Techniques
- Application Lifecycle Management
- IT Asset Management (Hardware & Software Inventory)
- License Tracking and Compliance
- Lab: Deploy Applications and Generate Asset Reports
Day 4: Security Management & Remote Support
- Endpoint Security Configuration (USB Control, BitLocker, Firewall)
- Policy-Based Security Enforcement
- Vulnerability Management Overview
- Remote Desktop and Troubleshooting Tools
- File Transfer and Remote Command Execution
- Role-Based Access Control (RBAC)
- Lab: Remote Troubleshooting and Security Policy Setup
Day 5: Mobile Device Management (MDM) & Advanced Features
- Introduction to Mobile Device Management
- Enrollment and Management of Mobile Devices (iOS, Android)
- Mobile Security Policies and Compliance
- Reporting and Analytics Dashboards
- Integration with ITSM Tools (ServiceDesk Plus)
- Backup, Disaster Recovery, and System Maintenance
- Final Project: Designing a Complete Endpoint Management Strategy