Cities

Copenhagen

Business Process Improvement

ID  1066

Strategy Management Training Courses

Course : Business Process Improvement

Copenhagen

Hotel Name
Hotel Meeting Room

10 Aug 2026 : 14 Aug  2026

25 Hours

Training Language : English

5450 USD

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Course Introduction : 

In today`s business environment, organizations need to continuously optimize business processes to maintain efficiency, raise productivity, and improve customer satisfaction. Business Process Improvement (BPI) and Process Mapping are essential techniques that allow a business analysis of business flows, eliminate inefficiencies, and achieve operation excellence. By identifying value-added and non-value-added activities, organizations can optimize their business processes and develop a systematic approach to performance improvement.

The business process improvement and process mapping training course provides practitioners with the skills to map, analyze, and optimize business processes using industry best practices such as Lean, PDCA, and Business Process Re-engineering (BPR). Over five days, participants will gain the skill to use process mapping tools, root cause analysis capabilities, and key performance indicators (KPIs) to map and optimize workflow and sustain improvements.

Course Objectives : 

By the end of the business process improvement and process mapping training course, participants will be able to:

  • Describe different business processes and their functions within organizations 
  • Understand the process approach to improvement and its related standards
  • Utilize process assessment and engineering techniques to identify areas of improvement within business processes 
  • Identify non-value-added and value-added activities within business operations 
  • Develop charts and maps for business process improvement
  • Analyze business processes to identify improvement areas and improvement opportunities
  • Set KPIs and metrics to measure process performance

Training Methodology : 

  • Interactive instructor-led sessions
  • Case studies and real-life business scenarios
  • Group discussions and collaborative workshops
  • Process mapping and workflow analysis exercises
  • Practical improvement tools and techniques application
  • Problem-solving activities and continuous improvement simulations
  • Best practices benchmarking and performance evaluation
  • Action planning and implementation guidance

Course Outline : 

Day 1 : Business Process Concepts and Elements 

  • Definition of business process
  • Exploring process elements and characteristics 
  • Describing types of business processes 
  • Understanding process mapping and its benefits 
  • Key characteristics of a sound process map 
  • Distinguishing between process efficiency and process effectiveness 
  • Identifying the Importance of Conducting Stakeholder Analysis

Day 2 : Fundamentals of Process Approach 

  • Definition and significance of process approach
  • Importance of reducing cycle time and defects in business process 
  • Understanding the PDCA approach for continuous improvement 
  • Techniques for identifying opportunities for improvement 
  • Definition and impact of non-value-added activities 
  • Determining the role of lean methodology in reducing process waste 
  • Discussing the eight types of process waste according to lean methodology

Day 3 : Re-Engineering Methodology 

  • Definition and significance of business process re-engineering (BRP)
  • Discussing the need for re-engineering
  • Principles of re-engineering 
  • Steps of process re-engineering 
  • Defining simplification in the context of re-engineering 
  • Process of conducting value-added analysis 
  • Best practices to identify and address gaps and disconnects in business process

Day 4 : Process Mapping and Assessment Approaches 

  • Discussing information requirements for process mapping 
  • Exploring princess mapping notations 
  • Understanding the hierarchy structure of processes 
  • Discovering mapping tools and techniques:
  • Flowcharting 
  • Gro graph and spaghetti diagrams 
  • Swin lane flowcharts 
  • SIPOC charts 
  • Value stream maps
  • IDEF0  process map 
  • Turtle diagram 
  • Discussing the methodology of assessing process effectiveness and efficiency 
  • Process of implementing failure mode and effect analysis (FMEA) 
  • Tools and techniques for conducting root cause analysis

Day 5 : Process Improvement and Measurement 

  • Best practices for diagnosing a process 
  • Discovering process streamlining tools
  • Discussing problem-solving techniques used for process improvement 
  • Determining the importance of measuring process performance 
  • Techniques for developing KPIs 
  • Ways of mapping process improvements 
  • Understanding the usage of benchmarking and balanced scorecards in process improvement

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:
    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.
  • Scientific Assessment:
    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.
  • Brainstorming and Role-playing:
    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.
  • Practical Cases:
    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.
  • Final Evaluation and Certificates:
    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality Training and Management Consultancy , provided they have completed at least 80% of the program days.
  • Training Materials:
    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.
  • Post-Training Follow-up:
    • European Quality Training and Management Consultancy provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.
  • Customized Training Programs:
    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.
  • Utilizing Technology:
    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.
  • Specialized Trainers:
    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.
  • Encouraging Participation:
    • European Quality Training and Management Consultancy encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.
  • Focus on Personal Transformation:
    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.
  • Continuous Assessment:
    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.
  • Terms and Conditions:
    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.
  • Prices and Discounts:
    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality Training and Management Consultancy of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality Training and Management Consultancy is certified

ISO 9001-2015

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