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Arabic Courses 
MOB +971566356223    MOB +971563356098⁩
info@europeanqualitytc.com || europeanqualitytc@hotmail.com   
VAT NO : 100528683400003    REG NO : 13785/2018   

 

 

Training Courses ,Seminars,Workshops and Conferences Specialist

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Customer Service Professional

Customer Service Professional
Code
186
Start Date
2025-03-02
End Date
2025-03-06
City
London
Price
4950  $
Language
EN
Participants
1-15
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Program Objectives:

By the end of the program, participants will be able to:

  • Understand the importance of a customer service culture in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Define the process of managing a customer complaint system.
  • Agree and practice strategies for service recovery aimed at regaining customer loyalty.
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.

 

Program Outline:

  • Customer Service
    • Definitions and Concepts
  • The Role of the Customer Service Executive
    • The Principles of Customer Service
  • Principle Foundation of Superior Customer Service
    • Strong Relationship
    • Superior Service
    • Professional Behavior
  • A Profile of Different Customer Personalities
    • Ways of Dealing with Them
  • Managing a Customer Complaint System
    • Types of Customer Complaints
    • Handling Complaints: Process and Behavior
    • Complaint Management Standards
    • Elements of a Complaint Management System
  • Attaining Customer Satisfaction through Quality Measures
    • Components of Quality Service
    • Elements of the RATER Model
  • Managing Customer Expectations
    • Strategies and Actions to Delight Your Customers
  • Strategies for Service Recovery from a Major Crisis
    • Analyzing the Reasons for the Crisis
    • Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
  • Developing a Customer Service Culture within Your Organization
    • The Mindset and the Toolset
    • Polishing Your Perception Points
    • Keeping Track of Service
  • Effective Communication with Customers
    • Active Listening
    • Overcoming Barriers to Effective Communication with Customers
  • To view the training curriculum, please click here
  • To view the registration, payment, and cancellation policy, please click here
  • To view the terms and conditions for the training program locations, please click here.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Other Dates for the Courses

17 Nov To 21 Nov 2024
EN
Barcelona
Hotel Meeting Room
17 Nov To 21 Nov 2024
EN
Prague
Hotel Meeting Room
17 Nov To 21 Nov 2024
EN
Dubai
click here
24 Nov To 28 Nov 2024
EN
Dublin
Hotel Meeting Room
01 Dec To 05 Dec 2024
EN
Athens
Hotel Meeting Room
08 Dec To 12 Dec 2024
EN
Milan
Hotel Meeting Room
08 Dec To 12 Dec 2024
EN
California
Hotel Meeting Room
08 Dec To 12 Dec 2024
EN
Washington
Hotel Meeting Room
15 Dec To 19 Dec 2024
EN
Riyadh
Hotel Meeting Room
15 Dec To 19 Dec 2024
EN
Dubai
click here
22 Dec To 26 Dec 2024
EN
Kuala Lumpur
Hotel Meeting Room
22 Dec To 26 Dec 2024
EN
Cairo
Hotel Meeting Room
29 Dec To 02 Jan 2025
EN
Paris
Hotel Meeting Room
05 Jan To 09 Jan 2025
EN
Geneva
Hotel Meeting Room
12 Jan To 16 Jan 2025
EN
Dubai
click here
12 Jan To 16 Jan 2025
EN
Vienna
Hotel Meeting Room
19 Jan To 23 Jan 2025
EN
Munich
Hotel Meeting Room
26 Jan To 30 Jan 2025
EN
Istanbul
Hotel Meeting Room
02 Feb To 06 Feb 2025
EN
Hong Kong
Hotel Meeting Room
02 Feb To 06 Feb 2025
EN
Alkhobar
Hotel Meeting Room
02 Feb To 06 Feb 2025
EN
Toronto
Hotel Meeting Room
09 Feb To 13 Feb 2025
EN
Manama
Hotel Meeting Room
09 Feb To 13 Feb 2025
EN
Salalah
Hotel Meeting Room
09 Feb To 13 Feb 2025
EN
Doha
Hotel Meeting Room
16 Feb To 20 Feb 2025
EN
Stockholm
Hotel Meeting Room
23 Feb To 27 Feb 2025
EN
Boston
Hotel Meeting Room
23 Feb To 27 Feb 2025
EN
Dubai
click here
02 Mar To 06 Mar 2025
EN
Cape Town
Hotel Meeting Room
02 Mar To 06 Mar 2025
EN
London
Hotel Meeting Room
02 Mar To 06 Mar 2025
EN
Roma
Hotel Meeting Room
13 Apr To 17 Apr 2025
EN
Prague
Hotel Meeting Room
20 Apr To 24 Apr 2025
EN
Dublin
Hotel Meeting Room
27 Apr To 01 May 2025
EN
Marrakech
Hotel Meeting Room
27 Apr To 01 May 2025
EN
Cyprus (Larnaka)
Hotel Meeting Room
27 Apr To 01 May 2025
EN
Dubai
click here
27 Apr To 01 May 2025
EN
Athens
Hotel Meeting Room
04 May To 08 May 2025
EN
San Francisco
Hotel Meeting Room
04 May To 08 May 2025
EN
Berlin
Hotel Meeting Room
04 May To 08 May 2025
EN
Washington
Hotel Meeting Room
04 May To 08 May 2025
EN
California
Hotel Meeting Room
11 May To 15 May 2025
EN
Copenhagen
Hotel Meeting Room
18 May To 22 May 2025
EN
Singapore
Hotel Meeting Room
25 May To 29 May 2025
EN
Los Angeles
Hotel Meeting Room
01 Jun To 05 Jun 2025
EN
Beirut
Hotel Meeting Room
01 Jun To 05 Jun 2025
EN
Dubai
click here
15 Jun To 19 Jun 2025
EN
Dubai
click here
15 Jun To 19 Jun 2025
EN
Sydney
Hotel Meeting Room
22 Jun To 26 Jun 2025
EN
ON LINE
ON LINE
06 Jul To 10 Jul 2025
EN
Riyadh
Hotel Meeting Room
06 Jul To 10 Jul 2025
EN
Cairo
Hotel Meeting Room
13 Jul To 17 Jul 2025
EN
Lisbon
Hotel Meeting Room
13 Jul To 17 Jul 2025
EN
Kuala Lumpur
Hotel Meeting Room
20 Jul To 24 Jul 2025
EN
Zurich
Hotel Meeting Room
20 Jul To 24 Jul 2025
EN
Dubai
click here
20 Jul To 24 Jul 2025
EN
London
Hotel Meeting Room
27 Jul To 31 Jul 2025
EN
Madrid
Hotel Meeting Room
03 Aug To 07 Aug 2025
EN
Kuwait
Hotel Meeting Room
03 Aug To 07 Aug 2025
EN
Tbilisi
Hotel Meeting Room
03 Aug To 07 Aug 2025
EN
Beijing
Meeting Room
10 Aug To 14 Aug 2025
EN
Amman
Hotel Meeting Room
17 Aug To 21 Aug 2025
EN
Jakarta
Hotel Meeting Room
17 Aug To 21 Aug 2025
EN
Sharm El Sheikh
Hotel Meeting Room
24 Aug To 28 Aug 2025
EN
Dubai
click here
24 Aug To 28 Aug 2025
EN
Jeddah
Hotel Meeting Room
31 Aug To 04 Sep 2025
EN
Amsterdam
Hotel Meeting Room
07 Sep To 11 Sep 2025
EN
Casablanca
Hotel Meeting Room
14 Sep To 18 Sep 2025
EN
Paris
Hotel Meeting Room
21 Sep To 25 Sep 2025
EN
Geneva
Hotel Meeting Room
21 Sep To 25 Sep 2025
EN
Dubai
click here
28 Sep To 02 Oct 2025
EN
Vienna
Hotel Meeting Room
05 Oct To 09 Oct 2025
EN
Munich
Hotel Meeting Room
05 Oct To 09 Oct 2025
EN
Manama
Hotel Meeting Room
05 Oct To 09 Oct 2025
EN
Florida
Hotel Meeting Room
12 Oct To 16 Oct 2025
EN
Dubai
click here
12 Oct To 16 Oct 2025
EN
Istanbul
Hotel Meeting Room
19 Oct To 23 Oct 2025
EN
Alkhobar
Hotel Meeting Room
19 Oct To 23 Oct 2025
EN
Toronto
Hotel Meeting Room
26 Oct To 30 Oct 2025
EN
Stockholm
Hotel Meeting Room
02 Nov To 06 Nov 2025
EN
Boston
Hotel Meeting Room
09 Nov To 13 Nov 2025
EN
Roma
Hotel Meeting Room
16 Nov To 20 Nov 2025
EN
Dubai
click here
16 Nov To 20 Nov 2025
EN
Barcelona
Hotel Meeting Room
16 Nov To 20 Nov 2025
EN
Prague
Hotel Meeting Room
23 Nov To 27 Nov 2025
EN
Dublin
Hotel Meeting Room
30 Nov To 04 Dec 2025
EN
Athens
Hotel Meeting Room
07 Dec To 11 Dec 2025
EN
Washington
Hotel Meeting Room
07 Dec To 11 Dec 2025
EN
California
Hotel Meeting Room
07 Dec To 11 Dec 2025
EN
Milan
Hotel Meeting Room
14 Dec To 18 Dec 2025
EN
Dubai
click here
14 Dec To 18 Dec 2025
EN
Riyadh
Hotel Meeting Room
21 Dec To 25 Dec 2025
EN
Cairo
Hotel Meeting Room
21 Dec To 25 Dec 2025
EN
Kuala Lumpur
Hotel Meeting Room
28 Dec To 01 Jan 2026
EN
Paris
Hotel Meeting Room
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