INTRODUCTION
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office. Customer expectations have heightened. They demand consistent, professional and effective service from their suppliers. This highly interactive and fun programme examines in depth how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty. This programme will enable you to:
PROGRAMME OBJECTIVES
TRAINING METHODOLOGY
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
PROGRAMME SUMMARY
PROGRAMME OUTLINE
The world of customer service excellence
Gaining a greater understanding of your company
Communication masterclass
Influencing with integrity
Conflict, challenge and closure
European Quality for Training and Consultancy is certified
ISO 9001-2015
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