Communication & Planning Skills for Administrative Professionals

Code

493

Start Date

2025-03-02

End Date

2025-03-06

City

Boston

Price

6950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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INTRODUCTION

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.

Essentially, this training course aims to enhance performance and behavioural outputs within the workplace by:

Exploring the world of effective communication through a variety of methods
Understanding the key components of effective communications and how they need to be considered every time
Uncovering the vital essentials to effective planning and how to ensure success
Realising the importance of managing time, workloads and people rather than them managing you

TRAINING OUTLINE

Day 1: Communication Essentials
- The Communication Process – the Sender / Receiver principle
- Barriers to effective communications and how to overcome them.
- Learn how to communicate with just about anyone – understand others’ work personalities.
- Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
- Learn how to engage the thinking brain to develop more assertive communications.
Day 2: Communication Management
- Learn how to communicate with difficult and demanding people.
- Manage others rather than them manage you
- Learn how to say ‘no’ more effectively
- Understanding conflict and why it happens
- Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement
Day 3: Communication Alternatives / Planning Essentials
- How to run effective meetings – uncover the 3 stages of world class meetings
- Ensure buy-in and participant involvement at meetings
- Determine the 4-point plan for emails and letters
- Discover the 7 steps to effective business writing
- Understand the key principles of effective planning – the Wheel of Success
Day 4: Planning Essentials
- Determine how to set attainable goals to ensure the best chance of success
- Learn the 3 Principles of effective Time Management
- Learn how to prioritise your workload to aid in planning your tasks effectively
- Discover how to deal with your ’Time Bandits’
- Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’
Day 5: Planning Add-ons
- Learn how to get proposals accepted
- Establish problem solving techniques to ensure success every time
- Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
- Programme Review – Let’s remind, review and reassure
- Let’s plan – action planning for improved Performance and Behavioural outputs

To view the training curriculum, please click here
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