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Cities

Dublin

Service Level Agreements

ID  508

Procurement and Supply Chain Management Training Courses

Service Level Agreements

Dublin

Hotel Name
Hotel Meeting Room

07 Apr 2025 : 11 Apr  2025

25 Hours

4950 USD

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This training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.

The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenario.

This Training Course will feature:

  • The Benefits of Using Service Level Agreements
  • How the Different Levels of SLAs Operate
  • What is Involved in Planning, Writing and Managing Service Level Agreements
  • Different SLA Contracting Structures and Their Applications
  • SLA Strengths and Weaknesses, Dealing with Internal and External Contractors

What are the goals?

  • Plan and Draft a Range of Service Level Agreements & Construct and Control Contract Negotiations & Disputes
  • Articulate How Quality SLAs Should be Included Within the Procurement Processes
  • Negotiate Service Level Agreements with Internal and External Suppliers
  • Document Appropriate Quality Outcomes From Service Contracts
  • Evaluate the Likely Results from Alternative Service Performance Frameworks

Who is this training course for?

  • Service Delivery Professionals / Quality Assurance Professionals Contract Administrators, Contract Professionals and Project Coordinators
  • Specifiers, Buyers, Purchasing Professionals and Procurement Officers
  • IT Professionals
  • Those Involved in the Planning, Evaluation, Preparation and Management of Tenders and Awards for Service Contracts or Internally-Supplied Corporate Services

Course Outline

  • Day One: Principles and Functions of Service Level Agreements:
    • The Need to Measure Quality of Performance
    • Why, When and How Can SLAs Help to Achieve Quality
    • Key Objectives
    • SLAs: Contracts or Contract Substitutes?
    • Introducing SLAs for Services Bought in From Contractors
    • Use of Corporate SLAs Between In-House Departments
  • Day Two: Key Elements of a Service Level Agreements:
    • What Services are Being Measured?
    • Typical Quality Measures
    • SLA Governance Frameworks: Managing, Measuring and Reporting Service Performance
    • Duties of the Customer
    • Risk Sharing and SLAs: Managing Problems
    • Termination of the Agreement
  • Day Three: Drafting Your Service Level Agreement:
    • Drafting Principles
    • A Model Structure for the SLA
    • Essential Elements of a Quality SLA
    • Using Appropriate Measurement Language
    • Carrots or Sticks to Encourage Achievement
    • SLA Checklists
  • Day Four: Managing the In-Life SLA :
    • Review Processes
    • Using Escalation to Manage Quality Performance
    • Keeping the SLA Relevant: Managing Changes
    • Negotiation Techniques to Manage the Variation
    • Customer Intervention Options with an Under Performing Contractor
    • Learning and Applying Lessons for the Next SLA
  • Day Five: Using a Scorecard Approach to SLA Management:
    • Origins of the Scorecard Approach
    • Aligning the SLA with the Corporate Strategy
    • Balancing the Needs of Stakeholders
    • Planning and Constructing a SLA Scorecard
    • Key Performance Indicators to Support the SLA
    • Business Process Quality Improvement

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:

    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.

  • Scientific Assessment:

    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.

  • Brainstorming and Role-playing:

    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.

  • Practical Cases:

    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.

  • Final Evaluation and Certificates:

    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality for Training and Administrative Consultations, provided they have completed at least 80% of the program days.

  • Training Materials:

    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.

  • Post-Training Follow-up:

    • European Quality for Training and Administrative Consultations provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.

  • Customized Training Programs:

    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.

  • Utilizing Technology:

    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.

  • Specialized Trainers:

    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.

  • Encouraging Participation:

    • European Quality encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.

  • Focus on Personal Transformation:

    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.

  • Continuous Assessment:

    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.

  • Terms and Conditions:

    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.

  • Prices and Discounts:

    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Course Options

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Sydney
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London
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Madrid
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Kuwait
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Beijing
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Dubai
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Jakarta
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Amsterdam
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Dubai
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Geneva
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Vienna
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Munich
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Istanbul
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Alkhobar
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Toronto
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Dubai
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Manama
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Boston
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Florida
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25 Aug 2025   :  29 Aug 2025
Roma
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31 Aug 2025   :  04 Sep 2025
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01 Sep 2025   :  05 Sep 2025
Prague
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Dublin
4950$
15 Sep 2025   :  19 Sep 2025
Athens
4950$
22 Sep 2025   :  26 Sep 2025
Washington
6950$
22 Sep 2025   :  26 Sep 2025
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Hong Kong
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Riyadh
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Cairo
2450$
06 Oct 2025   :  10 Oct 2025
Kuala Lumpur
3950$
13 Oct 2025   :  17 Oct 2025
Madrid
4950$
13 Oct 2025   :  17 Oct 2025
London
4950$
19 Oct 2025   :  23 Oct 2025
Kuwait
3250$
20 Oct 2025   :  24 Oct 2025
Beijing
4950$
26 Oct 2025   :  30 Oct 2025
Dubai
2950$
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Amman
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Doha
3650$
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Cape Town
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3450$
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Sharm El Sheikh
2950$
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Jeddah
2950$
17 Nov 2025   :  21 Nov 2025
Amsterdam
4950$
17 Nov 2025   :  21 Nov 2025
Tbilisi
4950$
23 Nov 2025   :  27 Nov 2025
Dubai
2950$
23 Nov 2025   :  27 Nov 2025
Casablanca
3950$
01 Dec 2025   :  05 Dec 2025
Paris
4950$
08 Dec 2025   :  12 Dec 2025
Geneva
4950$
14 Dec 2025   :  18 Dec 2025
ON LINE
1750$
15 Dec 2025   :  19 Dec 2025
Vienna
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Result -->

12 Courses

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A

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