All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.
The Principles of Customer Service
Serving the Internal and External Customer
The Principle Foundation for Superior Customer Service
The Customer Service Mindset
A Profile of Different Customers Personalities
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Attaining Customer Satisfaction
Handling Customers Complaints
Effective Communication with Customers
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European Quality Training and Management Consultancy reserves its full right to change the location of the training program and change the approved lecturer to provide the training program in accordance with the European Quality vision and the conditions of holding the program without prior notice
The European Quality Training and Management Consultancy adopts modern methods of training and raising the efficiency of human resources development, so we follow:
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