No business should be without top-flight quality management. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations. It decreases time to market and so helps in promoting international trade and enhancing marketing.
Implementation of Quality Management in a product or service lifecycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. This course will set any business on the path to achieving the quality demanded by customers.
By the end of the course participants will be able to:
Day One : Introducing Quality Management
Day Two : Service Quality - Tools And Techniques
Day Three : Finding and dealing with quality gaps
Day Four : Managing Customer Expectations
Day Five : Delegation, Leadership and Total Quality
The European Quality Training and Management Consultancy adopts modern methods of training and raising the efficiency of human resources development, so we follow:
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