Crisis Leadership and Human Behaviour

Code

758

Start Date

2024-03-24

End Date

2024-03-28

City

Vienna

Price

4950 $

Language

Participants

1-15

Hotel

Kaiserin Elisabeth

Provide us with your details and the team will contact you

Send to a friend

Please fill in all the fields below and a link will be sent to your e-mail when you click it. You will be redirected to the download page

Full Name

Mobile Number

E-mail

Please fill in all the fields below and a link will be sent to your email when it is clicked

Full Name

Mobile Number

E-mail

INTRODUCTION

This Crisis Leadership and Human Behaviour training course encourages leaders to take an emergency response plan and adapt it as new evidence and factors present themselves. When leading through a crisis leaders are forced to think and behave in ways that feel unfamiliar. Leaders should be able to remain calm and maintain a sense of perspective and their goal is to reduce loss and keep things operating as normal as possible.

Leaders must develop a robust application of the skills and practices incorporated in the five key disciplines: (1) Strategic Leadership and Innovation; (2) Team Building & Management; (3) Communication Skills; (4) Time Management, Prioritization & Results Orientation: (5) Problem Solving & Decision Making. For each discipline, you will learn everything from key theories to best practice from some of the world's most influential companies to develop empowering perceptions that will help you achieve success.

This training course will highlight:

How the ‘human factor’ impacts on a crisis
Being mentally resilient to the pressures arising from crises
Maintaining communication with stakeholders
Develop, apply and lead crisis management strategy
Learn from the lessons and reform

OBJECTIVES

Together with developing a greater understanding of human behaviour, this online training course pulls together information from a wide range of sources and builds a picture of what works and what does not in a time of crisis.

At the end of this training course, you will learn to:
- Prepare contingency plans for future crises
- Understand and minimize human factor in crisis management
- Improve problem solving, decision making and risk management
- Communicate effectively to all stakeholders
- Build trust and resilience within your organisation
- Create contingency plans and prepare for future crises

ORGANISATIONAL IMPACT

Enhanced strategic thinking and business planning enables an organization to increase stakeholder satisfaction through:

Agile leadership style that adapts to meet the crisis challenges
Empowering leadership that fosters effective teamwork that aliens to corporate objectives
Leadership that encompasses strategic challenges and corporate change policies
Greater productivity through engaged human behaviour
Deadlines that are achieved on time, on budget and fully meet customer requirements
Real problems solved and more effective decisions made

PERSONAL IMPACT

Delegates will develop their ability to use strategic thinking to become more proactive and build business plans to implement strategic initiatives through:

Greater self-knowledge, capabilities, and confidence in dealing with a crisis
Progress initiatives by leveraging team relationships and performance
Manage the strategic challenges and objectives of the company
Employ a range of communication & interpersonal skills to address human behaviour
Generate collaborate strategies for team and organisational improvement
Select and apply innovative techniques for problem solving and continuous improvement

WHO SHOULD ATTEND?

This training course focuses on leading self, teams, and business units within a crisis environment. Professionals that hold leadership positions and who have been identified by their organisation as an emerging part of the company's succession plan are encouraged to attend.

This course is suitable to a wide range of professionals but will greatly benefit:
- New managers facing the increasing demands and responsibility
- New graduate staff exposed to managerial position
- Professionals with no previous experience related to leadership and management skills
- Team leaders looking to improve their team’s performance & productivity
- Managers and leaders who wish to refresh their skills

Course Outline

DAY 1 : Crisis Leadership and Innovation
- Leadership thinking – Who, how, when & why
- Examples of strategic success and failure
- Impact of external change: Competitive positioning, technology, regulation
- Competitive positioning
- Leadership theories & styles
- Understanding human behaviour
DAY 2 : Communicating in a Crisis
- Know your communication style and what it means
- Building agreement through the skills of influence
- How to present your ideas, plans and projects well
- Delivering you message clearly, confidently and with impact
- How to manage a meeting of your team or stakeholders
- Using tools and techniques for real-time communication
DAY 3 : Team Building & Team Motivation
- Developing a high-performance team
- Identifying effective team behaviours
- Understanding team player styles
- Meeting team performance challenges
- Understanding the causes of conflict
- Managing conflict effectively
DAY 4 : Time Management, Prioritization & Results Orientation
- Time management principles
- Activities and output
- Personal organisation and future goals
- Priorities – Urgent & important
- Handling pressure and building tactics for resilience
- Results orientation
DAY 5 : Problem Solving & Decision Making
- Identifying the real problem
- Problem solving requires diagnostic competence and optional solutions
- Modelling to generate options, selection, and implementation
- Effective decision making relies upon reviewing alternative solutions
- Overcome the fears that prevent challenging decision making
- Understand inherent and residual risk

European Quality Training and Management Consultancy reserves its full right to change the location of the training program and change the approved lecturer to provide the training program in accordance with the European Quality vision and the conditions of holding the program without prior notice

The European Quality Training and Management Consultancy adopts modern methods of training and raising the efficiency of human resources development, so we follow:

Theoretical lectures through PowerPoint presentations and Visual presentations (videos and short films).
Scientific evaluation for the trainee (pre & post-evaluation).
Brainstorming, application and representation of roles.
Practical situations that are appropriate to the scientific material and with the nature of the work of trainees.
Tests at the end of the course.
The participant receives the scientific and practical material for the training program printed and saved on CD or Flash Memory.
Attendance reports for participants and final results reports with general evaluation of the program.
The scientific material of the training program is prepared in a scientific and professional manner, this is done by the best professors and trainers in all fields and all specialties.
At the end of the program, the trainee is awarded a certificate of attendance and participation issued by the European Quality for Training and Management Consulting, provided that they complete at least 80% of the program's days
The terms and conditions for registration, payment and cancellation apply to all training programs. To see the conditions, please visit the following link, click here and your registration in any training program means your acceptance of the terms and conditions for registration, payment and cancellation
The terms and conditions of the training programs venue apply to all programs, and your registration in any training program means your acceptance of these terms and conditions
All prices on the site do not include the 5% VAT

Registration policy

European Quality Training and Management Consultancy rejects any registration application from any client without a recommendation letter addressed to European Quality Training and Management Consultancy by human resources department or training department of the applicant's employer.
To register for any training program, the deadline is before the training program start by 21 days, and any application after this date is rejected, except for who are accepted according to European Quality Training and Management Consultancy terms and conditions.
European Quality Training and Management Consultancy has the right to accept or reject any registration application without explaining any reasons.
The deadline for registration in any training program is 14 days before the start of the program and no registration is accepted after that, except for those who are approved according to the terms and conditions of the European Quality Training and Management Consultancy or with official approval and confirmation of registration issued by the European Quality Center for Training and Management Consulting
European Quality Training and Management Consultancy does not adopt the policy of the minimum number of participants in the training program if it is not stated explicitly in the terms of the program contract between the trainee or his work and between the European Quality Training and Management Consultancy .
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before registering for any training program.
By registering for any of our training programs, you agree to our policy.

Price and payment policy

All prices shown on European Quality Training and Management Consultancy website are for joining training programs, excluding (hotel bookings for trainees - flight tickets - transportation - travel insurance - and any other special needs of travelers).
The training programs prices shown on European Quality Training and Management Consultancy include only (attending the program, practical and scientific material, coffee breaks, and a certificate after completing the training program.)
If the registration is personal by the client, then he has to pay the training program fees before the starting date by 21 days, via bank transfer to European Quality Training and Management Consultancy account.
If the registration is under an official letter issued by the trainee's employer, then the employer is responsible for paying the training program fees and European Quality Training and Management Consultancy has the right to claim the program fees before its starting date.
The trainee's employer is obliged to send the fees to European Quality Training and Management Consultancy account within a period of 90 days at maximum, from the program ending date.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before making any deal.
By registering for any of our training programs, you agree to our policy.

Cancellation policy

The client do not has the right to cancel his reregistration before the starting date by less than 21 days. If the client cannot attend the training program for any reason, he can attend another training program at any other time, and he shall not be entitled to claim to European Quality Training and Management Consultancy any money or compensation in any way.
European Quality Training and Management Consultancy is entitled to cancel the registration of any participant in any training program without explaining the reasons, in accordance with European Quality trends and policy.
European Quality Training and Management Consultancy is entitled to confirm the registration according to its status and provide seats according their general policy.
European Quality Training and Management Consultancy is entitled to cancel any training program and is committed to refund all fees paid by the clients.
European Quality Training and Management Consultancy is entitled to change the training program venue as required without explaining any reasons, and they are not committed to refund any paid fees if the client cannot attend the program or the new venue is not suitable for the trainee's employer because of an emergent change of the venue, and the paid fees are saved in the client's account and can be used for registration for other training programs at another time.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before asking for cancelation.
By registering for any of our training programs, you agree to our policy.

Discount policy

The European Quality Training and Management Consultancy offers special prices on some training programs for groups to participate in the programs (more than three participants in the program) starting from 20% and up to 40% of the basic price of the program and the discount rate is approved according to a technical and financial offer addressed to the trainee's work, showing details The program, the date of the meeting and the discount rate. When the price is approved after the discount, the new price of the program will be clarified on the website. It is available to all customers who wish to take advantage of the new price and participate in the activities of the training program
that you register in any program The acceptance of the policy of discounts applied to the European Quality Training and Management Consultancy.

This website is copyrighted in accordance with international laws. So it is not permitted to copy or reproduce this website, its contents, or any part of it, or save it automatically or transfer it in any way, both electronic or non-electronic. Infringement of these rights will subject you to legal accountability