Advanced Effective Performance and indicators Management

Code

791

Start Date

2024-04-28

End Date

2024-05-09

City

Los Angeles

Price

8950 $

Language

Participants

1-15

Hotel

Hotel Meeting

Provide us with your details and the team will contact you

Send to a friend

Please fill in all the fields below and a link will be sent to your e-mail when you click it. You will be redirected to the download page

Full Name

Mobile Number

E-mail

Please fill in all the fields below and a link will be sent to your email when it is clicked

Full Name

Mobile Number

E-mail

Course Overview

Do you believe that objective performance management system will lead to the business growth of your organisation? Do you believe that a structured Performance Management system in the organisation will increase the levels of satisfaction, motivation, and rate of retention in the organisation? Performance Management is critical to the success of any business.

It is a continuous process of managing the performance of the employees as soon as they enter the organisation. The focus here is to plan and align the goals of the employees to strategic goals of the organisation, review and assess progress, and develop the knowledge, skills, and abilities of people. So, how does performance management help the appraisee and the appraiser?

It provides a space of open discussion amongst the appraisee and the appraiser to advance career and strengthens the relationship of the manager and the employee.

Course Objectives

Understand the importance, purpose, and impact of a strong and robust Performance Management on the culture and growth of the organisation
Creating and implementing a robust process of performance management
Strategize and align the performance management framework to culture, business growth, and other related systems – namely Career Development, Career Ladder and Succession Planning
Understanding key behaviour required to promote performance management rather than conducting the exercise of performance appraisal as a ritual
Using the Balanced Scorecard as a Strategic Tool in measuring Performance
Understand how to be on the look-out for average and poor performers to guide and motivate them timely to become better performers
Learn the ways to set the expectations right through objective goal-setting, KRA, and KPI
Understand how to reward for good performance – both financially and non-financially
Understand the importance of transparent and open communication for satisfaction and retention in the team
Learn how to coach and share constructive feedback
Preparing self for reviewing the team members

Training Methodology

We will employ a variety of proven adult learning methods to ensure comprehension and retention of the information presented. This will include interactive presentation, discussions, videos, case studies, role plays and exercises.

Organisational Benefit

Increased employee satisfaction
Increase in the rate of retention
Culture of transparency and performance
Uniform and fair policies
Growth in business

Personal Benefits

Understand how to handle team effectively
Understanding the strengths, and weaknesses of the team members
Have better communication with team members
Help team members grow and develop by setting expectations and sharing regular feedback
Lead a motivated team

Who Should Attend?

Senior Leadership and Management Team
C – Level Executives
Department Heads
Team Managers
Team Supervisors
Quality Assurance/ Audit Professionals
Project Management Head
HR Head / HR Manager / HR Executives
People with leadership potential

Course Outline

UNDERSTANDING THE CURRENT TREND IN PERFORMANCE MANAGEMENT
- History and challenges of Performance Management in the 21^st century
- Role of performance Management in enhancing the culture, and gaining competitive advantage
- The life cycle of the employee in the organisation
- Ideal Performance Management cycle and the process of performance appraisal
- Review of the current Performance Management framework of the organisation
EMBEDDING PERFORMANCE-ORIENTED CULTURE IN THE ORGANISATION
- Setting the measures of performance, review, and assessment
- Setting and communicating the objectives for performance
- Understanding the behaviours that drive performance
- Linking the challenges of performance management to the appraisal process
- Objective assessment, and rating of performance
- Observing early signs of performance issues
- Understanding why the issues of performance are sometimes left unaddressed by the managers
PERFORMANCE REVIEW MEETINGS
- Understand how to structure the performance review meetings
- Understand how to communicate with the team members during the performance review meetings
- Understand how to give constructive feedback
- Asking the right questions
- Empathy and Emotional Intelligence
- Review and next steps
IMPLEMENTING THE PROCESS OF PERFORMANCE MANAGEMENT
- Preparing self for the review meeting
- Preparing the team members for a review meeting
- Understand how to diffuse the emotional impact on the team during a review meeting
- Understand how to listen patiently and respond
DEALING WITH POOR PERFORMANCE
- Probing the root cause of poor performance and getting to the core of the problem
- Understanding how well the issue of poor performance can be addressed though Performance Management
- Understand how to communicate the performance improvement plans with positivity
- Addressing seamless incorporation of change management into the performance management process
COMMUNICATION DURING PERFORMANCE REVIEW MEETING
- Identifying support material before sharing feedback
- Choosing words carefully
- How to speak positively to avoid a biased approach
- Focus on behavioural change
- Clarifying and checking for shared understanding and mutual agreement on further objectives
- Pitfalls while communicating with the team members
MANAGING THE ENTIRE PROCESS
- Understand how to keep them motivated during the Performance Management process
- Using money as a tool for motivation
- Understanding the difference between reward and motivation
- Balancing the reward in the team
- Empowering individuals via recognition, challenge, and delegation
- Stress Management
FROM GOOD PERFORMANCE TO GREAT PERFORMANCE
- Understand how to conduct unbiased review of the team performance
- Benchmark core competencies and identifying potential
- Your role as a coach
- Identifying potential for Succession planning, and retention issues
- How to delegate for a better performance
- Creating an environment where the team members can thrive
- Identifying star performers, potential performers, silent superstars
- How to apply the findings?
- Personal development plan
UNDERSTANDING CAREER DEVELOPMENT, AND SUCCESSION PLANNING
- Introduction to Succession Planning
- Effective Assessment Tools used to identify potential successors
- Introduction to Balanced Scorecard – a Performance Management Tool
- Developing the scoring mechanism for Balanced Scorecard

European Quality Training and Management Consultancy reserves its full right to change the location of the training program and change the approved lecturer to provide the training program in accordance with the European Quality vision and the conditions of holding the program without prior notice

The European Quality Training and Management Consultancy adopts modern methods of training and raising the efficiency of human resources development, so we follow:

Theoretical lectures through PowerPoint presentations and Visual presentations (videos and short films).
Scientific evaluation for the trainee (pre & post-evaluation).
Brainstorming, application and representation of roles.
Practical situations that are appropriate to the scientific material and with the nature of the work of trainees.
Tests at the end of the course.
The participant receives the scientific and practical material for the training program printed and saved on CD or Flash Memory.
Attendance reports for participants and final results reports with general evaluation of the program.
The scientific material of the training program is prepared in a scientific and professional manner, this is done by the best professors and trainers in all fields and all specialties.
At the end of the program, the trainee is awarded a certificate of attendance and participation issued by the European Quality for Training and Management Consulting, provided that they complete at least 80% of the program's days
The terms and conditions for registration, payment and cancellation apply to all training programs. To see the conditions, please visit the following link, click here and your registration in any training program means your acceptance of the terms and conditions for registration, payment and cancellation
The terms and conditions of the training programs venue apply to all programs, and your registration in any training program means your acceptance of these terms and conditions
All prices on the site do not include the 5% VAT

Registration policy

European Quality Training and Management Consultancy rejects any registration application from any client without a recommendation letter addressed to European Quality Training and Management Consultancy by human resources department or training department of the applicant's employer.
To register for any training program, the deadline is before the training program start by 21 days, and any application after this date is rejected, except for who are accepted according to European Quality Training and Management Consultancy terms and conditions.
European Quality Training and Management Consultancy has the right to accept or reject any registration application without explaining any reasons.
The deadline for registration in any training program is 14 days before the start of the program and no registration is accepted after that, except for those who are approved according to the terms and conditions of the European Quality Training and Management Consultancy or with official approval and confirmation of registration issued by the European Quality Center for Training and Management Consulting
European Quality Training and Management Consultancy does not adopt the policy of the minimum number of participants in the training program if it is not stated explicitly in the terms of the program contract between the trainee or his work and between the European Quality Training and Management Consultancy .
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before registering for any training program.
By registering for any of our training programs, you agree to our policy.

Price and payment policy

All prices shown on European Quality Training and Management Consultancy website are for joining training programs, excluding (hotel bookings for trainees - flight tickets - transportation - travel insurance - and any other special needs of travelers).
The training programs prices shown on European Quality Training and Management Consultancy include only (attending the program, practical and scientific material, coffee breaks, and a certificate after completing the training program.)
If the registration is personal by the client, then he has to pay the training program fees before the starting date by 21 days, via bank transfer to European Quality Training and Management Consultancy account.
If the registration is under an official letter issued by the trainee's employer, then the employer is responsible for paying the training program fees and European Quality Training and Management Consultancy has the right to claim the program fees before its starting date.
The trainee's employer is obliged to send the fees to European Quality Training and Management Consultancy account within a period of 90 days at maximum, from the program ending date.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before making any deal.
By registering for any of our training programs, you agree to our policy.

Cancellation policy

The client do not has the right to cancel his reregistration before the starting date by less than 21 days. If the client cannot attend the training program for any reason, he can attend another training program at any other time, and he shall not be entitled to claim to European Quality Training and Management Consultancy any money or compensation in any way.
European Quality Training and Management Consultancy is entitled to cancel the registration of any participant in any training program without explaining the reasons, in accordance with European Quality trends and policy.
European Quality Training and Management Consultancy is entitled to confirm the registration according to its status and provide seats according their general policy.
European Quality Training and Management Consultancy is entitled to cancel any training program and is committed to refund all fees paid by the clients.
European Quality Training and Management Consultancy is entitled to change the training program venue as required without explaining any reasons, and they are not committed to refund any paid fees if the client cannot attend the program or the new venue is not suitable for the trainee's employer because of an emergent change of the venue, and the paid fees are saved in the client's account and can be used for registration for other training programs at another time.
European Quality Training and Management Consultancy has the right to change, modify, or update this policy without prior notice, and the client has to review our policy before asking for cancelation.
By registering for any of our training programs, you agree to our policy.

Discount policy

The European Quality Training and Management Consultancy offers special prices on some training programs for groups to participate in the programs (more than three participants in the program) starting from 20% and up to 40% of the basic price of the program and the discount rate is approved according to a technical and financial offer addressed to the trainee's work, showing details The program, the date of the meeting and the discount rate. When the price is approved after the discount, the new price of the program will be clarified on the website. It is available to all customers who wish to take advantage of the new price and participate in the activities of the training program
that you register in any program The acceptance of the policy of discounts applied to the European Quality Training and Management Consultancy.

This website is copyrighted in accordance with international laws. So it is not permitted to copy or reproduce this website, its contents, or any part of it, or save it automatically or transfer it in any way, both electronic or non-electronic. Infringement of these rights will subject you to legal accountability