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MOB +971566356223    MOB +971563356098⁩
info@europeanqualitytc.com || europeanqualitytc@hotmail.com   
VAT NO : 100528683400003    REG NO : 13785/2018   

 

 

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Customer Service Mindset

Customer Service Mindset
Code
336
Start Date
2025-06-08
End Date
2025-06-12
City
Cairo
Price
2450  $
Language
EN
Participants
1-15
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Program Objectives:

By the end of the program, participants will be able to:
  • Analyze basic behavioral patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mindset and ways of developing it within their organization.

This Program is designed for:

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.

Program Outline:

The Principles of Customer Service
  • Definition and Concepts of Customer Service
Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers
The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior
The Customer Service Mindset
  • Components of the Mindset
  • Strategies for Building the Mindset among the Staff
A Profile of Different Customers Personalities
  • Understanding Their Personalities
  • Tips for Dealing with Difficult Personalities

 
Attaining Customer Satisfaction
  • Meeting Their Needs
  • Exceeding Their Expectations
  • Delighting and Surprising Them
Handling Customers Complaints
  • Types and Levels of Customer Complaints
  • Handling Complaints: Process and Behavior
Effective Communication with Customers
  • Active Listening
  • Overcoming Communication Barriers
  • Reading Customer Body Language
  • To view the training curriculum, please click here
  • To view the registration, payment, and cancellation policy, please click here
  • To view the terms and conditions for the training program locations, please click here.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Other Dates for the Courses

24 Nov To 28 Nov 2024
EN
Amsterdam
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01 Dec To 05 Dec 2024
EN
Casablanca
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08 Dec To 12 Dec 2024
EN
Paris
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15 Dec To 19 Dec 2024
EN
Geneva
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15 Dec To 19 Dec 2024
EN
Dubai
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22 Dec To 26 Dec 2024
EN
Vienna
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29 Dec To 02 Jan 2025
EN
Tbilisi
Hotel Meeting Room
29 Dec To 02 Jan 2025
EN
Dublin
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05 Jan To 09 Jan 2025
EN
Florida
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05 Jan To 09 Jan 2025
EN
Athens
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12 Jan To 16 Jan 2025
EN
Dubai
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12 Jan To 16 Jan 2025
EN
California
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19 Jan To 23 Jan 2025
EN
Dubai
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19 Jan To 23 Jan 2025
EN
Berlin
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26 Jan To 30 Jan 2025
EN
Copenhagen
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26 Jan To 30 Jan 2025
EN
Washington
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26 Jan To 30 Jan 2025
EN
Cape Town
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02 Feb To 06 Feb 2025
EN
Salalah
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02 Feb To 06 Feb 2025
EN
Beirut
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09 Feb To 13 Feb 2025
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Los Angeles
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16 Feb To 20 Feb 2025
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Singapore
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23 Feb To 27 Feb 2025
EN
Marrakech
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23 Feb To 27 Feb 2025
EN
Dubai
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02 Mar To 06 Mar 2025
EN
Sydney
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02 Mar To 06 Mar 2025
EN
Dubai
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20 Apr To 24 Apr 2025
EN
Cairo
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27 Apr To 01 May 2025
EN
Dubai
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27 Apr To 01 May 2025
EN
Riyadh
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27 Apr To 01 May 2025
EN
Doha
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04 May To 08 May 2025
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Kuala Lumpur
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04 May To 08 May 2025
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London
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11 May To 15 May 2025
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Madrid
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18 May To 22 May 2025
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Jakarta
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25 May To 29 May 2025
EN
Amman
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01 Jun To 05 Jun 2025
EN
Dubai
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01 Jun To 05 Jun 2025
EN
Cyprus (Larnaka)
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01 Jun To 05 Jun 2025
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Beijing
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08 Jun To 12 Jun 2025
EN
Cairo
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08 Jun To 12 Jun 2025
EN
Sharm El Sheikh
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08 Jun To 12 Jun 2025
EN
ON LINE
ON LINE
08 Jun To 12 Jun 2025
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Milan
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15 Jun To 19 Jun 2025
EN
Dubai
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15 Jun To 19 Jun 2025
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Lisbon
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15 Jun To 19 Jun 2025
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Amsterdam
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22 Jun To 26 Jun 2025
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Casablanca
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22 Jun To 26 Jun 2025
EN
Kuwait
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29 Jun To 03 Jul 2025
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Paris
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29 Jun To 03 Jul 2025
EN
Jeddah
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06 Jul To 10 Jul 2025
EN
Geneva
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13 Jul To 17 Jul 2025
EN
Vienna
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20 Jul To 24 Jul 2025
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Zurich
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20 Jul To 24 Jul 2025
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Dubai
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20 Jul To 24 Jul 2025
EN
Munich
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27 Jul To 31 Jul 2025
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Istanbul
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27 Jul To 31 Jul 2025
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Hong Kong
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03 Aug To 07 Aug 2025
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Toronto
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03 Aug To 07 Aug 2025
EN
Alkhobar
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10 Aug To 14 Aug 2025
EN
Manama
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17 Aug To 21 Aug 2025
EN
Stockholm
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24 Aug To 28 Aug 2025
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Boston
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24 Aug To 28 Aug 2025
EN
Dubai
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31 Aug To 04 Sep 2025
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Roma
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07 Sep To 11 Sep 2025
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Prague
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14 Sep To 18 Sep 2025
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Dublin
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21 Sep To 25 Sep 2025
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Dubai
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21 Sep To 25 Sep 2025
EN
Athens
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28 Sep To 02 Oct 2025
EN
Washington
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28 Sep To 02 Oct 2025
EN
California
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05 Oct To 09 Oct 2025
EN
San Francisco
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05 Oct To 09 Oct 2025
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Riyadh
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05 Oct To 09 Oct 2025
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Barcelona
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12 Oct To 16 Oct 2025
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Kuala Lumpur
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12 Oct To 16 Oct 2025
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London
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19 Oct To 23 Oct 2025
EN
Dubai
click here
19 Oct To 23 Oct 2025
EN
Madrid
Hotel Meeting Room
26 Oct To 30 Oct 2025
EN
Beijing
Meeting Room
26 Oct To 30 Oct 2025
EN
Kuwait
Hotel Meeting Room
02 Nov To 06 Nov 2025
EN
Amman
Hotel Meeting Room
09 Nov To 13 Nov 2025
EN
Jakarta
Hotel Meeting Room
09 Nov To 13 Nov 2025
EN
Dubai
click here
16 Nov To 20 Nov 2025
EN
Sharm El Sheikh
Hotel Meeting Room
16 Nov To 20 Nov 2025
EN
Jeddah
Hotel Meeting Room
23 Nov To 27 Nov 2025
EN
Amsterdam
Hotel Meeting Room
30 Nov To 04 Dec 2025
EN
Casablanca
Hotel Meeting Room
07 Dec To 11 Dec 2025
EN
Paris
Hotel Meeting Room
14 Dec To 18 Dec 2025
EN
Dubai
click here
14 Dec To 18 Dec 2025
EN
Geneva
Hotel Meeting Room
21 Dec To 25 Dec 2025
EN
Vienna
Hotel Meeting Room
28 Dec To 01 Jan 2026
EN
Dublin
Hotel Meeting Room
28 Dec To 01 Jan 2026
EN
Tbilisi
Hotel Meeting Room
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