Key Performance Indicators

Code

790

Start Date

2025-04-20

End Date

2025-04-24

City

California

Price

6950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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Course Overview

Do you find it difficult to track the outcome of your business strategy? Do you find it difficult to formulate the key indicators for your business, senior management team, and then cascade it to other levels as well? Do you know that Key Performance Indicators or the KPI’s for your business can help you deal with this challenge with ease? The key to achieving business goals is when the senior management team can define the exact path to success and its measurement criteria for all the stakeholders, and employees of the organisation.

Course Objectives

Understand the impact of KPI’s on your business
Design a Performance Measurement System to drive business productivity for all the stakeholders
Define, develop, and facilitate the KPI’s Selection Process, and its Documentation
Understand and counter the challenges in the process
Practical application of the learnings

Training Methodology

customize the training as per your specific industry requirements. The presentation led by the instructor is highly interactive. This is further complemented by the inclusion of several management games, paper-pencil exercises, activities, role plays, videos, and robust practice sessions. Your exposure gets better when participants across other industries share their experiences in the group as well.

Organisational Benefit

Embed the business metrics into the strategy, and Performance Management System of the organisation
Promote a culture of performance, Continuous Learning, Transparency, and Open Communication
Alleviate risk and uncertainty to the achievement of business objectives

Personal Benefits

Monitor the performance of the department, team, and self in the organisation
Timely Course correction to achieve the expected results
Be on the path of continuous learning
Enhances the productivity and morale of the team

Who Should Attend?

Directors, C- Level Executives
Senior Management Team
Heads of the Departments
Strategic Planners, Business Analysts
Existing Managers, Supervisors and those who are managing the teams
Those who wish to manage the team in the future
Anyone whose role includes the development and deployment of the Performance Management and Performance Measurement System

Course Outline

INTRODUCTION, CONTEXT, KEY TERMS
- What is KPI?
- Types of KPI
- Understanding the benefit of KPI’s for strategy, business and VUCA World
- Understanding the importance of KPI’s for departments, teams, and employees
- Understand the impact of KPI’s on the culture of the organisation
- Performance Measurement vs. Performance Management
- Understand the Balanced Scorecard
- Lead vs. Lag Indicators
- Review of your current Performance Management System
CONSTRUCTION OF KPI
- How to formulate the Key Performance Indicators (KPI)
- Identify the right sources to select the KPI’s
- Balanced Scorecard Perspective for KPI’s
- Balancing the KPI’s as per Lead vs. Lag Indicators
- SMART criteria of Performance measurement
- Integrating KPI’s with the goals of the organisation and departments
- Best Practices
THE KPI TEAM, DOCUMENTATION AND REPORTING
- Identifying the Team for selecting the KPI’s at the organisational and departmental level
- Designing the KPI Documentation form
- Creating a KPI Dashboard
- Reviewing the KPI’s
- Ensuring Data Quality
COMMUNICATION for KPI’s
- Educating the Teams, and members of the organisation on KPI’s
- Understand how to initiate the conversation with employees around the KPI’s for better acceptance
- Monitor the Performance measurement as per the KPI’s
- Diagnosing and Addressing the performance gaps
- Coaching for Corrective Measures

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