Course Overview
This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment.
Who Should Attend
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
Course Objectives
After completing this course, students will be able to: Describe the processes involved in planning and using a troubleshooting methodology for Windows 10. Troubleshoot startup issues and operating system services on a Windows 10 PC. Resolve issues related to hardware devices and device drivers. Troubleshoot Windows 10 PCs remotely. Troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to user settings. Troubleshoot remote connectivity issues. Resolve issues related to accessing resources from computers that are domain-joined. Resolve issues related to accessing resources from computers that are not domain-joined. Troubleshoot issues related to application installation and operation. Recover a PC running Windows 10.
Course Outline
1 - Implementing a Troubleshooting Methodology
2 - Troubleshooting Startup Issues
3 - Troubleshooting Hardware and Device Drivers
4 - Troubleshooting Remote Computers
5 - Resolving Network Connectivity Issues
6 - Troubleshooting Group Policy
7 - Troubleshooting User Settings
8 - Troubleshooting Remote Connectivity
9 - Troubleshooting Resource Access Within a Domain
10 - Troubleshooting Resource Access for Non Domain Member Clients
11 - Troubleshooting Applications
12 - Maintaining Windows 10
13 - Recovering Data and Operating System
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