Quality Management Essentials

Code

600

Start Date

2025-11-02

End Date

2025-11-06

City

Florida

Price

6950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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Introduction

No business should be without top-flight quality management. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations. It decreases time to market and so helps in promoting international trade and enhancing marketing.

Implementation of Quality Management in a product or service lifecycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. This course will set any business on the path to achieving the quality demanded by customers.

objectives

By the end of the course participants will be able to:

Identify a wide range of quality management approaches and tools to participants
Determine which processes need to be managed to achieve consistent quality
Analyse ways in which quality processes are managed
Analyse root causes and solve quality problems
Assess their own quality management skills and plan to remedy any gaps
Cope effectively with any quality challenge, choosing appropriate tools and techniques

Out Line

Day One : Introducing Quality Management

Introduction to the management of Quality
The history of Quality management
Basic Quality concepts
How to calculate the total cost of Quality and non-Quality
Understanding customer needs and expectations
Identifying the systems that deliver customer requirements
Quality tools and techniques
Continuous Improvement

Day Two : Service Quality - Tools And Techniques

A simple formula for Effective Quality Management
Monitoring, measurement and analysis
Statistical process control
A look at Quality Management Systems
Total Quality Management
ISO 9000
Balanced Scorecard
Six Sigma

Day Three : Finding and dealing with quality gaps

Porter’s value chain
How to plan an audit
How to audit a process
How to report an audit
Problem solving methods
Pareto Analysis
Root cause analysis
Root cause exercise
Risk management

Day Four : Managing Customer Expectations

Establishing customer expectations
Communicating customer requirements to all
Determining how to exceed expectations
Developing a culture of constructive self-criticism
Building a winning team
Quality circles
Asking for feedback on performance
Ongoing evaluation of effectiveness to ensure satisfaction

Day Five : Delegation, Leadership and Total Quality

Are you an effective quality leader: Self-Assessment
Different styles of quality leadership
Common quality management mistakes
Effective delegation
The delegation process
Planning for certification
Action Planning
Summary and close

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