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Dubai

Workplace Mediation and Conflict Resolution Skills

ID  95

HRM ,Training Courses

Workplace Mediation and Conflict Resolution Skills

Dubai

Hotel Name
click here

02 Mar 2025 : 06 Mar  2025

25 Hours

2950 USD

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Training Details

The Course

This skills based course covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen as an essential skill for personnel and human resource professionals and is the fastest growing area of professional development in modern HR practice.

In any workplace we can be guaranteed that we will come across conflict. Up to 30-40% of a typical manager’s time can be spent dealing with conflict. Senior executives report spending up to 20% of their time in activities involving issues such as harassment and dismissal.

A survey conducted by Price Waterhouse and Cornell's PERC Institute on Conflict Resolution of over 530 Fortune 1000 corporations stated that 90% of respondents view conflict management as a critical cost-control technique and 88% of respondents reported using mediation in the last three years.

Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute. In addition to addressing the substantive issues, mediation may also establish, strengthen or terminate the relationships between parties in a manner that minimises psychological harm. Essentially, mediation is a dialogue or negotiation with the involvement of a third party.

 

The Goals

To help you learn how to:
  • understand of workplace mediation theory, practice and methods
  • apply a model of effective workplace mediation
  • interpret cultural differences that affect the mediation process
  • develop your skills in core mediation practice suitable for workplace conflict
  • effectively deal with blockages in the mediation process
  • understand the basics of reaching and formalising mediation agreements
  • be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • develop an ethical framework for the practice of workplace mediation

 

The Process

Self–assessment, case study, role-play, small group work, facilitated exercises and feedback to facilitate learning and assist participants to raise their confidence and improve their skill level.

 

The Results

Following completion of this unit, you will know how to:

  • utilise workplace mediation theory, practice and methods
  • apply the 7-step model of effective workplace mediation
  • develop awareness of one's own tendencies in thinking about and responding to workplace conflict
  • develop an understanding that conflict is a natural and necessary part of life, and that how one responds to conflict determines if the outcomes are constructive or destructive
  • develop an awareness that competition & collaboration are the two main strategies for effective negotiation
  • understand cultural differences that affect the mediation process
  • develop skills in core mediation practice suitable for workplace conflict
  • effectively deal with blockages in the mediation process
  • understand the basics of reaching and formalising mediation agreements
  • be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • develop an ethical framework for the practice of workplace mediation

 

The Programme Content

Day One : Introduction to Mediation Theory & Practice
  • Models of mediation
  • The workplace mediation process
  • Case study: Intervention
  • Workplace Mediation Video
  • When mediation works — and when it doesn’t
  • The Mediator’s role
  • How mediation differs from other interventions
  • Limitations of the role
  • What do you bring to the room?
  • Active listening refresher
Day Two : Understanding Conflict & Negotiation
  • Introducing conflict theory
  • Thomas-Killman Conflict Mode Instrument (TKI)
  • Conflict Handling Modes
  • Resolving Conflict
  • Elements of Negotiation
  • Introduction to Reframing Techniques
  • Stages of Negotiation
  • The Coleman Raider “Bare-Bones” Model
  • Possible Negotiation Outcomes
Day Three : Elements of Workplace Mediation
  • The 7-step ‘Eastburn’ framework for effective workplace mediation
  • Introducing Role play methods
  • Case Study Discussion
  • Caucusing Role Play
  • Mediation Role Play
  • Feedback and discussion on role-plays
  • Impartiality
Day Four : Effectiveness of Workplace Mediation
  • Joint or Co-Mediation
  • Mediators at Work
  • Icebergs and elephants
  • Extensive Co-Mediation Role Plays
  • Politics of Discourse
  • Extended role-plays debriefing
  • Blockages – moving disputants forward
  •  
Day Five : Reaching Agreements & Mediation Ethics
  • Reaching and formalising agreements
  • Agreements Role Plays
  • Follow-Up
  • Ethical framework for practice
  • Ongoing professional development
  • Course Summary & Evaluation

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:

    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.

  • Scientific Assessment:

    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.

  • Brainstorming and Role-playing:

    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.

  • Practical Cases:

    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.

  • Final Evaluation and Certificates:

    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality for Training and Administrative Consultations, provided they have completed at least 80% of the program days.

  • Training Materials:

    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.

  • Post-Training Follow-up:

    • European Quality for Training and Administrative Consultations provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.

  • Customized Training Programs:

    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.

  • Utilizing Technology:

    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.

  • Specialized Trainers:

    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.

  • Encouraging Participation:

    • European Quality encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.

  • Focus on Personal Transformation:

    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.

  • Continuous Assessment:

    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.

  • Terms and Conditions:

    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.

  • Prices and Discounts:

    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Course Options

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Washington
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29 Jun 2025   :  03 Jul 2025
Amman
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30 Jun 2025   :  04 Jul 2025
Lisbon
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06 Jul 2025   :  10 Jul 2025
Dubai
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Jakarta
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20 Jul 2025   :  24 Jul 2025
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21 Jul 2025   :  25 Jul 2025
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ON LINE
1750$
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Geneva
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17 Aug 2025   :  21 Aug 2025
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18 Aug 2025   :  22 Aug 2025
Vienna
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Dubai
2950$
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Munich
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Alkhobar
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08 Sep 2025   :  12 Sep 2025
Toronto
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Manama
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Dubai
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21 Sep 2025   :  25 Sep 2025
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22 Sep 2025   :  26 Sep 2025
Stockholm
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22 Sep 2025   :  26 Sep 2025
Cyprus (Larnaka)
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29 Sep 2025   :  03 Oct 2025
Boston
6950$
06 Oct 2025   :  10 Oct 2025
Athens
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06 Oct 2025   :  10 Oct 2025
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3950$
20 Oct 2025   :  24 Oct 2025
Dublin
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27 Oct 2025   :  31 Oct 2025
Washington
6950$
27 Oct 2025   :  31 Oct 2025
California
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03 Nov 2025   :  07 Nov 2025
Berlin
4950$
09 Nov 2025   :  13 Nov 2025
Dubai
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10 Nov 2025   :  14 Nov 2025
Copenhagen
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10 Nov 2025   :  14 Nov 2025
Tbilisi
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10 Nov 2025   :  14 Nov 2025
San Francisco
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Zurich
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Barcelona
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Los Angeles
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Singapore
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12 Courses

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ID 12

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Recruitment Specialist

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Job Evaluation & Analysis (Professional Job Analyst)

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Workplace Mediation and Conflict Resolution Skills

ID 95

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