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Toronto

Supporting and Troubleshooting Windows 10

ID  542

Information Technology Telecommunication & Networking Training Courses

Supporting and Troubleshooting Windows 10

Toronto

Hotel Name
Hotel Meeting Room

07 Apr 2025 : 11 Apr  2025

25 Hours

5950 USD

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Training Details

Course Overview

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment.

Who Should Attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Course Objectives

After completing this course, students will be able to: Describe the processes involved in planning and using a troubleshooting methodology for Windows 10. Troubleshoot startup issues and operating system services on a Windows 10 PC. Resolve issues related to hardware devices and device drivers. Troubleshoot Windows 10 PCs remotely. Troubleshoot issues related to network connectivity. Troubleshoot client configuration failures and GPO application issues. Troubleshoot issues related to user settings. Troubleshoot remote connectivity issues. Resolve issues related to accessing resources from computers that are domain-joined. Resolve issues related to accessing resources from computers that are not domain-joined. Troubleshoot issues related to application installation and operation. Recover a PC running Windows 10.

Course Outline

1 - Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Lab : Implementing a Troubleshooting Methodology
  • Lab : Using Troubleshooting Tools for Windows 10

2 - Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab : Troubleshooting Startup Issues
  • Lab : Recovering BitLocker-Encrypted Drives

3 - Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Lab : Troubleshooting Device Driver Issues
  • Lab : Troubleshooting Hardware Issues

4 - Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
  • Lab : Troubleshooting Remote Computer by using Windows PowerShell

5 - Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution
  • Lab : Resolving Network Connectivity Issues
  • Lab : Resolving Name Resolution Issues

6 - Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Troubleshooting Group Policy Application Issues
  • Lab : Resolving Group Policy Issues
  • Lab : Installing and Sharing a Printer

7 - Troubleshooting User Settings

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings
  • Lab : Troubleshooting Sign in Problems
  • Lab : Troubleshooting the Application of User Settings

8 - Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Lab : Troubleshooting VPN Connectivity
  • Lab : Configuring and Troubleshooting DirectAccess

9 - Troubleshooting Resource Access Within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting File Access Issues
  • Lab : Troubleshooting Access to Encrypted Files
  • Lab : Troubleshooting Printer Access Issues

10 - Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Lab : Troubleshooting Resource Access for Clients that are not Domain Members

11 - Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications
  • Lab : Troubleshooting Desktop Apps
  • Lab : Troubleshooting Access to Company Web Applications

12 - Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates
  • Lab : Monitoring and Troubleshooting Performance

13 - Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS
  • Lab : Recovering Data
  • Lab : Provisioning Computer to Comply with Company Standards

Day 1 - Asset Cost Management Introduction

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 2 - Laying the Groundwork

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 3 - Applying the Value based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

Day 4 - Ensuring the Continuity of the Value-based Process

Maintenance & Reliability Best Practices are critical for every successful individual and company. This workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must.This workshop is a combination of instructor lead topic areas and class discussions. Interactive discussions will allow you to hear and learn best in class applications relating to maintenance planning and cost management strategies. You will have the opportunity to ask lots of questions in order to consider how best to apply these tools and techniques in your organization.

The European Quality of Training and Management Consulting relies on advanced methodology in developing skills and enhancing the effectiveness of human resources. The company adopts modern methods to achieve these goals. In order to achieve its objectives, European Quality follows the following steps in a precise and professional manner:

  • Lectures and Visual Presentations:

    • Theoretical lectures are presented through PowerPoint presentations, videos, and short films, providing a comprehensive and enjoyable learning experience.

  • Scientific Assessment:

    • Trainees are thoroughly assessed before and after the training program to ensure the desired objectives are achieved and to provide necessary guidance.

  • Brainstorming and Role-playing:

    • Innovation and problem-solving are encouraged through brainstorming sessions and role playing experiences.

  • Practical Cases:

    • Practical learning is emphasized through cases relevant to the subject matter and the nature of work for the trainees, contributing to the development of practical skills.

  • Final Evaluation and Certificates:

    • A comprehensive assessment is conducted at the end of the program. Trainees are awarded attendance and participation certificates recognized by the European Quality for Training and Administrative Consultations, provided they have completed at least 80% of the program days.

  • Training Materials:

    • Professional trainers and experts in various fields create scientific and practical training materials, which are printed and retained, and distributed on CD or flash drives to ensure easy access to the content.

  • Post-Training Follow-up:

    • European Quality for Training and Administrative Consultations provides continuous support after the training program. This support includes additional consultancy sessions or workshops to ensure the continuity of learning and the application of acquired skills in the working environment.

  • Customized Training Programs:

    • Training programs are designed to meet the needs of individual companies and institutions. Client needs are carefully analyzed to ensure that the training content aligns with their specific objectives and achieves the desired impact.

  • Utilizing Technology:

    • Training incorporates modern techniques such as online platforms and distance learning to provide flexible and effective learning experiences. Participants can access educational resources online and engage in discussions and online workshops.

  • Specialized Trainers:

    • Trainers and lecturers are carefully selected to ensure they have high expertise in their fields. Experience and professionalism are added to the training to ensure the delivery of high-quality content and effective learning experiences.

  • Encouraging Participation:

    • European Quality encourages active participation and interaction during training sessions. Interactive activities such as group discussions and collective exercises are organized to stimulate effective participation in the learning process.

  • Focus on Personal Transformation:

    • Participants are encouraged to think critically and develop problem-solving skills and decision making abilities. They are guided towards achieving personal and professional transformation, leading to improved performance in their work areas.

  • Continuous Assessment:

    • Continuous assessments are provided to evaluate participants performance and their understanding of the training materials. This assessment is used to modify the training program if necessary and ensure the desired results are achieved.

  • Terms and Conditions:

    • Terms and conditions apply to all training programs. It is assumed that registering for any training program implies the participants agreement to these terms, including registration, payment, and cancellation policies.

  • Prices and Discounts:

    • It is noted that the prices displayed on the website do not include a 5% value added tax. All prices are subject to discounts according to the companys policies.

European Quality of Training and Management Consulting reserves the right to change the location of the training program, change the accredited lecturers for program delivery, hold, or cancel the program in line with the companys vision and program conditions and our quality policy.

European Quality for Training and Consultancy is certified

ISO 9001-2015

All rights reserved

Course Options

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Training other dates & Locations
78
27 Jan 2025   :  31 Jan 2025
Prague
4950$
03 Feb 2025   :  07 Feb 2025
Dublin
4950$
09 Feb 2025   :  13 Feb 2025
Dubai
2950$
10 Feb 2025   :  14 Feb 2025
Athens
4950$
17 Feb 2025   :  21 Feb 2025
California
6950$
17 Feb 2025   :  21 Feb 2025
San Francisco
6950$
17 Feb 2025   :  21 Feb 2025
Washington
6950$
24 Feb 2025   :  28 Feb 2025
Berlin
4950$
03 Mar 2025   :  07 Mar 2025
Copenhagen
4950$
07 Apr 2025   :  11 Apr 2025
Toronto
5950$
13 Apr 2025   :  17 Apr 2025
Dubai
2950$
13 Apr 2025   :  17 Apr 2025
Beirut
2950$
21 Apr 2025   :  25 Apr 2025
Los Angeles
6950$
28 Apr 2025   :  02 May 2025
Singapore
5950$
04 May 2025   :  08 May 2025
Dubai
2950$
05 May 2025   :  09 May 2025
Sydney
5950$
18 May 2025   :  22 May 2025
Dubai
2950$
19 May 2025   :  23 May 2025
Kuala Lumpur
3950$
25 May 2025   :  29 May 2025
Cairo
2450$
25 May 2025   :  29 May 2025
Riyadh
2950$
01 Jun 2025   :  05 Jun 2025
ON LINE
1750$
09 Jun 2025   :  13 Jun 2025
London
4950$
16 Jun 2025   :  20 Jun 2025
Madrid
4950$
22 Jun 2025   :  26 Jun 2025
Kuwait
3250$
23 Jun 2025   :  27 Jun 2025
Beijing
4950$
23 Jun 2025   :  27 Jun 2025
Cyprus (Larnaka)
4950$
29 Jun 2025   :  03 Jul 2025
Amman
2950$
06 Jul 2025   :  10 Jul 2025
Dubai
2950$
07 Jul 2025   :  11 Jul 2025
Jakarta
3450$
13 Jul 2025   :  17 Jul 2025
Sharm El Sheikh
2950$
13 Jul 2025   :  17 Jul 2025
Jeddah
2950$
20 Jul 2025   :  24 Jul 2025
Dubai
2950$
21 Jul 2025   :  25 Jul 2025
Milan
4950$
21 Jul 2025   :  25 Jul 2025
Amsterdam
4950$
27 Jul 2025   :  31 Jul 2025
Casablanca
3950$
04 Aug 2025   :  08 Aug 2025
Paris
4950$
10 Aug 2025   :  14 Aug 2025
Dubai
2950$
11 Aug 2025   :  15 Aug 2025
Geneva
4950$
11 Aug 2025   :  15 Aug 2025
Barcelona
4950$
18 Aug 2025   :  22 Aug 2025
Vienna
4950$
25 Aug 2025   :  29 Aug 2025
Munich
4950$
01 Sep 2025   :  05 Sep 2025
Istanbul
2950$
01 Sep 2025   :  05 Sep 2025
Florida
6950$
07 Sep 2025   :  11 Sep 2025
Alkhobar
2950$
08 Sep 2025   :  12 Sep 2025
Toronto
5950$
14 Sep 2025   :  18 Sep 2025
Dubai
2950$
14 Sep 2025   :  18 Sep 2025
Manama
2950$
22 Sep 2025   :  26 Sep 2025
Stockholm
4950$
22 Sep 2025   :  26 Sep 2025
Lisbon
4950$
29 Sep 2025   :  03 Oct 2025
Boston
6950$
05 Oct 2025   :  09 Oct 2025
Dubai
2950$
06 Oct 2025   :  10 Oct 2025
Roma
4950$
13 Oct 2025   :  17 Oct 2025
Prague
4950$
19 Oct 2025   :  23 Oct 2025
Salalah
3450$
20 Oct 2025   :  24 Oct 2025
Dublin
4950$
20 Oct 2025   :  24 Oct 2025
Athens
4950$
27 Oct 2025   :  31 Oct 2025
Washington
6950$
27 Oct 2025   :  31 Oct 2025
California
6950$
27 Oct 2025   :  31 Oct 2025
Cape Town
5450$
27 Oct 2025   :  31 Oct 2025
Zurich
5450$
02 Nov 2025   :  06 Nov 2025
Cairo
2450$
02 Nov 2025   :  06 Nov 2025
Riyadh
2950$
09 Nov 2025   :  13 Nov 2025
Dubai
2950$
10 Nov 2025   :  14 Nov 2025
Kuala Lumpur
3950$
16 Nov 2025   :  20 Nov 2025
Doha
3650$
17 Nov 2025   :  21 Nov 2025
London
4950$
24 Nov 2025   :  28 Nov 2025
Madrid
4950$
30 Nov 2025   :  04 Dec 2025
Dubai
2950$
30 Nov 2025   :  04 Dec 2025
Marrakech
3950$
01 Dec 2025   :  05 Dec 2025
Beijing
4950$
07 Dec 2025   :  11 Dec 2025
Amman
2950$
07 Dec 2025   :  11 Dec 2025
Kuwait
3250$
08 Dec 2025   :  12 Dec 2025
Hong Kong
5950$
15 Dec 2025   :  19 Dec 2025
Jakarta
3450$
15 Dec 2025   :  19 Dec 2025
Tbilisi
4950$
21 Dec 2025   :  25 Dec 2025
Sharm El Sheikh
2950$
21 Dec 2025   :  25 Dec 2025
Jeddah
2950$
28 Dec 2025   :  01 Jan 2026
Manama
2950$

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