Who Should Attend?
Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.
About The Programme
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization`s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.
Course Objectives
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a professional secretary
- To enhance your communication and interpersonal skills
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- How to be assertive and build a good rapport with your manager
What You Will Gain
- Practical skills and knowledge to improve the overall administration within your office, or organization
- A clear understanding of what makes a good secretary or administrator
- The ability to plan and prioritise time and activities
- Effective communication skills to deal successfully with colleagues and customersEffective communication skills to deal successfully with colleagues and customers
Programme Content
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Your Secretarial & Administrative Role
- Responsibilities
- Skills
- Qualities
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Developing An Appropriate Professional Image
- Professional Appearance In The Gulf
- Timekeeping & Punctuality
- Introduction To Office Ethics
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Stress
- Identifying Stress
- Stress Busting Techniques
- Activities To Practise Using The Techniques
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Communication
- Body Language, Words, & Tone Of Voice
- Active Listening
- Questioning For Clarity
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Effective Written Business Communication
- Correct Layout Of Letters & Emails
- Correct Use Of Salutations
- Basic Business English Punctuation & Grammar
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Telephone Skills
- How To Deal With Callers Professionally & Effectively
- Telephone Etiquette
- The `Do`s & `Do Not`s Of Answering The Telephone
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Saying `No` Constructively & Giving Alternatives
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How To Effectively Handle Your Manager
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Planning & Prioritising
- Urgency & Importance
- ABC Method
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Managing Your Key Result Areas & Tasks
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Effective Filing Systems
- Identifying Different Methods Of Filing & Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
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Basic Finance
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Basic Stock Control & Stationery