Supporting and Troubleshooting Windows

Code

560

Start Date

2025-08-31

End Date

2025-09-04

City

Jeddah

Price

2950 $

Language

Participants

1-15

Hotel

Hotel Meeting Room

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COURSE OVERVIEW

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

WHAT YOU'LL LEARN

Plan hybrid configuration with Exchange Server and Exchange Online.
Perform an Exchange Server hybrid deployment.
Deploy Skype for Business and Teams in a hybrid deployment.
Deploy SharePoint and OneDrive for Business in a hybrid environment.
Deploy Azure MFA, Identity Protection and Azure Information Protection.
Deploy various authentication methods in a hybrid Office 365 deployment.

OUTLINE

1. Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools

2. Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Recovering BitLocker-Protected Drives
Configuring the Registry

3. Performing System Recovery

Troubleshooting Operating System Service Issues
Recovering a Computer

4. Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting

5. Administering Windows Overview of Administration Tools

Using Remote Desktop
Introduction to Windows PowerShell
Remoting with Windows PowerShell
Introduction to Provisioning

6. Resolving Issues with Network

Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

7. Troubleshooting Group

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

8. Configuring and Troubleshooting User

Troubleshooting Sign-in Issues
Troubleshooting the Application of User Settings

9. Troubleshooting Remote Connectivity

Overview of Remote Access
Troubleshooting Issues with VPN Connectivity

10. Configuring and Troubleshooting Resource Access

Troubleshooting File Permissions Issues
Troubleshooting Issues with Printer Access
Configuring and Troubleshooting File Synchronization
Performing file recovery in Windows 10

11. Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Universal Windows Apps

12. Maintaining Windows 10

Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates

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